Specialist, Master Data, Customer to Cash

Upm China; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful job

Caring community

Development opportunities

Sustainability focus

Diversity and inclusivity

Ways of working

Job summary

UPM is hiring a Specialist, Customer Master Data in Wrocław for the Lead to Cash Master Data Team. The role sits in a hybrid Poland hub, reporting to the Master Data Manager. You will own end‑to‑end master data processes, collaborate with ERP/CRM systems, and promote data quality and process improvements.

You will join an international team focusing on accurate customer data, service excellence, and innovative data solutions, with growth opportunities within UPM’s global network.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 2–3 years of related work experience.
• Fluent in English in an international environment.
• Working knowledge of CTC process and master data management (customer/business partner, bank master).
• Understanding of ERP/CRM tools (e.g. Salesforce) and data analytics solutions.
• Proficient in Excel; Power BI a plus; automation/robotics experience is beneficial.
• Self-directed, proactive, with a customer service mindset and ownership.
• Good communication across internal customers, teams, and stakeholders.
• Comfortable in a matrix organization; detail‑oriented with a business perspective.
• Practical knowledge of AI tools to support data analysis and quality.

Responsibilities

• Maintain Customer-to-Cash Master Data in line with policies and data standards.
• Manage relationships; own requests from start to resolution.
• Perform data cleansing to remove outdated or duplicate data.
• Develop service procedures, policies, standards and tools.
• Identify improvement opportunities; support automation in data management.
• Use AI-enabled tools to analyze data and streamline tasks.
• Explore new technologies to enhance master data services.
• Promote quality data practices and cross‑functional collaboration.
• Ensure adherence to data standards and governance.
• Balance attention to detail with broader business goals.

Skills

English fluency

Data management

Stakeholder communication

AI tools knowledge

Self‑direction / proactive

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Excel

Power BI

Salesforce

ERP

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers

We are now looking for an Specialist, Customer Master Data to join our Lead to Cash, Master Data Team located in UPM Business HUB Poland in Wrocław.

Greetings from your future manager “Welcome to the Customer Master Data team! You are joining a team I am genuinely proud of — a group of strong, independent people who know their work, take ownership and can always be counted on. We understand data, processes and stakeholder collaboration inside out, but what truly makes this team special is the way we work together. We support one another, share knowledge openly and step in whenever someone needs help. There is a lot of expertise in this team, but also a lot of trust, honesty and good energy. I am truly happy to welcome you and excited to see what you will bring to the team — not only through your experience and ideas, but also through your own personality and way of working. I hope you will quickly feel that you have found a place where you can grow, contribute and simply enjoy being part of the team.” – Kamila, Master Data Manager

What you will do

• Maintain Customer-to-Cash Customer Master Data in line with company policies, data standards and working instructions, while continuously improving data quality and the way we work.
• Actively manage business relationships, take end-to-end ownership of requests and issues, and ensure they are followed through to a timely and effective resolution.
• Perform data cleansing activities to identify and remove outdated, unused or duplicate data, improving business usability, compliance and risk prevention.
• Contribute to the development of service procedures, policies, standards and tools in close cooperation with the Manager and colleagues.
• Continuously identify improvement opportunities and explore new ways to automate and simplify data management activities.
• Use AI-enabled tools and solutions to support data analysis, identify inconsistencies, streamline repetitive tasks and improve the quality and efficiency of daily operations.
• Stay curious about new technologies and actively contribute ideas on how AI, automation and digital solutions can enhance master data services.
• Promote consistent ways of working, service excellence, continuous improvement and meaningful measurement of data quality and performance.
• Encourage collaboration, knowledge sharing and the use of master data best practices across the organization.
• Ensure that all relevant policies, guidelines and data standards are consistently followed in daily work.
• Combine attention to detail with a broader business perspective, understanding how accurate customer data supports smooth processes, better decisions and a positive customer experience.

Who you are

• You have a bachelor or master’s degree in a relevant field of study
• You have preferably 2-3 years of related work experiences
• You are fluent in English and appreciate working in a truly international environment
• You have working knowledge of CTC process and related master data management (e.g. customer / business partner, bank master)
• You have basic understanding of master data life-cycle and the relationships in the enterprise level application landscape such as ERP, Customer Relationship Management (e.g. Salesforce), Reporting Solutions, Analytics and downstream business applications
• You are confident in using Excel; it is a plus if you are familiar with Power BI, and a great advantage if you have experience in automated solutions and use of robotics in data management activities
• You are a self-directed, responsible and proactive doer with customer service mindset; you take the ownership and get things done in an efficient and professional way
• You have good communication skills to liaise with our internal customers, team members and other stakeholders – together we aim higher!
• You are comfortable working in a matrix organization and managing multiple networks across an enterprise
• You have a proven passion for the data quality discipline; methodical way of working and good attention to details are beneficial in this role
• You have practical knowledge of AI tools and use them responsibly in data-related activities to support analysis, improve data quality, automate repetitive tasks and increase operational efficiency.

What we offer

• A meaningful job:We have an inspiring purpose“We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community:Our community is built on great team spirit and shared commitment. We care about each other and thewell-beingof our colleagues.We support the work-life balance of all our employees.
• Development opportunities:We offer you great opportunities to learn and grow throughout your career. We are an international, multi-businessorganizationoffering plenty of avenues for personal growth.
• Responsible employer:Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas,from climate changemitigationtoenhancingbiodiversity.
• We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
• Learn about ourRewardingandourWays of working

Additional information about the position

This positionis located in Business HUBPoland in Wrocław. This position offers a hybrid working model, combining remote work from home with regular on‑site collaboration. The position holder will report to Kamila Osip, Manager, Master Data, Service mgmt. & Talent. For further information about the role, to Kamila Osip, Manager, Master Data, Service mgmt. & Talent, [e-mail]

UPM business information

UPM is a material solutions company, renewingproductsand entire value chains with an extensive portfolio of renewablefibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories nearWrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city ofWrocław.At the moment, theWrocławHub brings together over 600 professionals in customer,supplierand financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of thebioeconomyand we lead the way towards a future beyond fossils.

Got interested? Join us on this exciting path! #growthwithUPM

Follow UPM onX|LinkedIn|Facebook|YouTube|Instagram #UPM #materialsolutions #WeRenewTheEveryday #LI-POST #LI-DNP UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM – we renew the everyday