Specialist, Customer Service

Upm-4eef42e; Wrocław; Hybrid; PLN 78.000 - 112.000; Vollzeit

Zusammenfassung

UPM is seeking a Customer Service Specialist to join the EMEIA Customer Service Team for UPM Pulp in Wroclaw, Poland. You will collaborate daily with customers, manage contracts, orders and invoicing, and handle inquiries and supplier questionnaires to support accurate master data and smooth operations.

You will work in a hybrid model, partner with Sales and cross-functional teams, and benefit from development opportunities within an international, sustainability-focused organization.

Qualifikationen

• Minimum 3 years of experience in Customer Service or similar tasks.
• Strong customer-centric mindset and the ability to work in a team.
• Good understanding of international trade and supply chain processes.
• Experience with SAP and Salesforce is an asset.
• Excellent English communication skills.

Aufgaben

• Daily collaboration and communication with customers.
• Handle customer contracts, orders and invoicing.
• Respond to customer inquiries, claims and supplier questionnaires.
• Monitor customer stocks and support forecast processes.
• Assist Sales with inquiries and share market/product information.
• Create and maintain customer master data; ensure quality.
• Support transparency of customer requirements across internal teams.
• Contribute to continuous improvement of customer service processes.

Kenntnisse

Customer service experience

Order management

International trade

Attention to detail

English fluency

SAP

Salesforce

Teamwork

Tools

SAP

Salesforce

Jobbeschreibung

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!Learn more about us as a workplace upm.com/careersWe are now looking for a Customer Service Specialist to join our EMEIA Customer Service Team for UPM Pulp. The position is located in UPM Business Hub Wroclaw, Poland.Greetings from your future manager“Embark on a rewarding career as a Customer Service Specialist within the UPM Pulp Customer Service team. Together, we strive to deliver outstanding service and elevate customer experience across the EMEIA region. Through your expertise, dedication, and customer-focused mindset, you will help strengthen long-lasting partnerships and contribute to the success of our customers and business. We look forward to welcoming you to our team!” - Aleksandra Jasiukiewicz, Senior Manager, Customer OperationsWhat you will doDaily collaborate and communicate with customersHandle customer contracts, orders and invoicingHandle customer inquiries, claims and supplier questionnairesMonitor customer stocks (incl. consignment stocks), support forecast process, sample and trial handlingAssist Sales in inquiry handling and support Sales with market, product and customer informationInitiate and control customer master data creation and qualitySupport full transparency of customer requirements across internal interfacesSupport continuous improvement of customer service processes and ways of workingWho you areYou have minimum 3 years of working experience in Customer Service or similar tasksYou can establish good relationships with customers, colleagues and external partnersYou have order management process knowledge, preferably also for MEIA/MEA marketsYou have a good understanding of international trade and supply chain processes, supporting smooth order fulfillmentYou pay attention to details, have good organizational skills and can prioritize your workloadYou are customer centric, proactive and flexibleYou work well as a part of the team as well as independentlyYou have SAP and Salesforce knowledge - it is considered an assetYou are fluent in English (any other European language is seen as asset)This is what we offer to youA meaningful job : We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.A caring community : Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.Development opportunities : We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.Learn about our Rewarding and our Ways of workingAdditional informationThis position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.The position holder will report to Senior Manager, Customer OperationsHow to applyPlease apply via the link above and attach your CV at the latest on November 20th, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.For support with submitting your application, please contact HR Services at [e-mail] or tel. [phone].Country-specific informationIf you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/ .UPM business informationUPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPMUPM – we renew the everydayRead more: upm.comFollow us on LinkedIn | YouTube | Instagram | X#UPM #UPMers #materialsolutions #WeRenewTheEveryday #FeelGoodAboutYourWork#LI-DNP#LI-HYBRID