Specialist, Customer Service

2015 UPM-Kymmene Sp.z o.o.; Wrocław; Hybrid; PLN 60,000 - 96,000; Full time

Benefits offered by this job

Meaningful work

Caring community

Development opportunities

Sustainability focus

Job summary

UPM Kymmene Sp. z o.o. in Wroclaw seeks a Customer Service Specialist to join the EMEIA Customer Service Team for UPM Pulp.

The role focuses on daily collaboration with customers, order handling, invoicing, and response to inquiries to ensure smooth order fulfillment across the MEIA markets. We value relationship building, attention to detail, and fluency in English. The position offers a hybrid work model with on-site collaboration in Wroclaw and opportunities for development within a global

Qualifications

• Minimum 3 years of working experience in Customer Service or similar tasks.
• Ability to establish good relationships with customers, colleagues and external partners.
• Knowledge of order management processes, preferably MEIA/MEA markets.
• Good understanding of international trade and supply chain processes, supporting smooth order fulfillment.
• Attention to detail, strong organizational skills, ability to prioritise workload.
• Customer-centric, proactive and flexible; team player and independent.
• SAP and Salesforce knowledge is an asset; fluency in English is required (other European languages are a plus).

Responsibilities

• Daily collaborate and communicate with customers.
• Handle customer contracts, orders and invoicing.
• Handle customer inquiries, claims and supplier questionnaires.
• Monitor customer stocks and support forecast processes.
• Assist Sales with market, product and customer information.
• Create and maintain customer master data; ensure data quality.
• Support transparency of customer requirements across internal interfaces.
• Contribute to continuous improvement of customer service processes.

Skills

Customer service

Relationship building

Order management

Trade & logistics knowledge

Teamwork

Communication

Tools

SAP

Salesforce

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are now looking for a Customer Service Specialist to join our EMEIA Customer Service Team for UPM Pulp. The position is located in UPM Business Hub Wroclaw, Poland.

Greetings from your future manager "Embark on a rewarding career as a Customer Service Specialist within the UPM Pulp Customer Service team. Together, we strive to deliver outstanding service and elevate customer experience across the EMEIA region. Through your expertise, dedication, and customer-focused mindset, you will help strengthen long-lasting partnerships and contribute to the success of our customers and business. We look forward to welcoming you to our team!" - Aleksandra Jasiukiewicz, Senior Manager, Customer Operations

What you will do

• Daily collaborate and communicate with customers
• Handle customer contracts, orders and invoicing
• Handle customer inquiries, claims and supplier questionnaires
• Monitor customer stocks (incl. consignment stocks), support forecast process, sample and trial handling
• Assist Sales in inquiry handling and support Sales with market, product and customer information
• Initiate and control customer master data creation and quality
• Support full transparency of customer requirements across internal interfaces
• Support continuous improvement of customer service processes and ways of working

Who you are

• You have minimum 3 years of working experience in Customer Service or similar tasks
• You can establish good relationships with customers, colleagues and external partners
• You have order management process knowledge, preferably also for MEIA/MEA markets
• You have a good understanding of international trade and supply chain processes, supporting smooth order fulfillment
• You pay attention to details, have good organizational skills and can prioritize your workload
• You are customer centric, proactive and flexible
• You work well as a part of the team as well as independently
• You have SAP and Salesforce knowledge - it is considered an asset
• You are fluent in English (any other European language is seen as asset)

This is what we offer to you

• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information

This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wroclaw. The position holder will report to Senior Manager, Customer Operations

Country-specific information If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/.

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils.

Got interested? Join us on this exciting path! #growthwithUPM If you wish to get more insight about who we are, check out this page! UPM - we renew the everyday Read more: upm.com Follow us on LinkedIn | YouTube | Instagram | X #UPM #UPMers #materialsolutions #WeRenewTheEveryday #FeelGoodAboutYourWork #LI-DNP #LI-HYBRID UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM - we renew the everyday