Spanish-Speaking Client Activation & Servicing Manager

HSBC Holdings plc; Województwo podlaskie; On-site; PLN 109,000 - 134,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement (up 0

Cafeteria platform

Employee assistance program

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Poland is seeking a Client Manager with Spanish to support the European complex onboarding business by coordinating customer activation end-to-end, balancing customer service, cost, control and regulatory requirements while partnering closely with Relationship Managers and internal teams.

You will act as a single point of contact for activation, work with Relationship Managers, and ensure delivery within deadlines while adhering to local and international rules.

Qualifications

• Demonstrate proven experience delivering excellent customer service and improving service through innovative approaches.
• Apply a proactive and business-orientated approach to prioritising and managing conflicting requests
• Show ability to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Bring strong interpersonal skills and the ability to influence others.
• Use excellent verbal and written English and Spanish.
• Hold a bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.
• Offer an additional language as an asset.

Responsibilities

• Act as a single point of contact for customer activation, introducing new customers as active clients of the bank and enabling a selected range of products for existing customers.
• Manage and coordinate the end-to-end customer activation journey.
• Serve as the operational point of contact for clients on process requirements.
• Support Customers and Relationship Managers and partner with internal teams on existing-to-bank activity.
• Understand clients’ needs and align them with internal rules plus local and international regulations.
• Manage a pipeline of customer requests and ensure delivery to internal and customer deadlines.
• Build and maintain a strong network outside your own function to meet customer needs.

Skills

Customer service

Prioritisation

Working under pressure

Communication

Interpersonal skills

English

Spanish

Additional language

Education

Bachelor’s degree in banking/finance/economics

Job description

HSBC Holdings plc in Poland is seeking a Client Manager with Spanish to support the European complex onboarding business by coordinating customer activation end-to-end, balancing customer service, cost, control and regulatory requirements while partnering closely with Relationship Managers and internal teams.

You will act as a single point of contact for activation, work with Relationship Managers, and ensure delivery within deadlines while adhering to local and international rules.