Software Support Intern

TheLearning LAB; Kraków; Hybrid; PLN 27,000 - 40,000; Part time

Job summary

TheLearning LAB is seeking a proactive Software Support Intern in Kraków to help clients maximize our LMS after onboarding. You’ll work closely with Project Managers to answer platform questions, troubleshoot issues, and provide practical guidance.

As you grow, you’ll connect client needs with IT and Product Development, keep communication organized, and create clear client-friendly documentation. This hands-on role offers growth toward Product Management, Customer Success, or Operations.

Qualifications

• Active student with enrollment in a study program.
• Proactive, reliable, and highly organized.
• Excellent written and spoken English is mandatory.
• Comfortable communicating with clients and internal stakeholders.

Responsibilities

• Support clients with questions related to the LMS and learning solutions.
• Develop in-depth knowledge of the LMS and become a trusted internal contact.
• Troubleshoot platform-related issues and communicate clearly with clients.
• Support Project Managers with platform-related questions, requests, tutorials, and guidance.
• Guide clients through new features and updates.
• Create and maintain clear, client-friendly documentation for new features.

Skills

Active student

Proactive

Organized

Excellent English

Education

Student status in degree program

Job description

We are looking for a proactive and organized Software Support Intern to join our team. This role is ideal for someone who enjoys working with people, solving problems, and learning technology in depth.

We are an e-learning company working with clients across multiple industries, with strong expertise in retail and luxury products. We create impactful digital learning experiences and help global brands engage and educate their teams through innovative learning solutions.

You’ll be the go-to person helping our clients get the most out of our Learning Management System (LMS) after onboarding. Working closely with Project Managers, you’ll answer platform questions, troubleshoot issues, provide practical guidance and tutorials, and introduce clients to new features.

As you become an expert in the platform, you’ll also help connect client needs with teams such as IT and Product Development, keep communication and follow-ups on track, and create clear, client-friendly documentation and resources.

It’s a hands‑on role combining technology, client experience, and problem-solving, and a great opportunity for someone looking to grow into Product Management, Customer Success, or Operations.

Ideally, we are looking for someone available at least 120 hours/month (on umowa zlecenie).

What You’ll Do

• Support clients with questions related to our Learning Management System (LMS) and learning solutions.
• Develop in-depth knowledge of our LMS and become a trusted internal point of contact for platform‑related questions.
• Troubleshoot platform‑related issues and ensure clients receive clear and timely communication.
• Support Project Managers with platform‑related questions, client requests, tutorials, and guidance.
• Guide clients through new platform features and updates.
• Create and maintain clear, client‑friendly documentation for new features, with resources that can be easily shared with customers.
• Keep documentation, client follow‑ups, and communication records organized and up to date.
• Build strong client relationships and contribute to a smooth, high‑quality customer experience.
• Identify recurring challenges and opportunities to improve processes, and proactively suggest practical solutions.

Who We’re Looking For

We’re looking for someone who is:

• an active student
• Proactive, reliable, and highly organized
• Excellent in written and spoken English (mandatory)
• Comfortable communicating with both clients and internal stakeholders
• Curious and "a bit geeky"; someone who enjoys understanding how digital platforms and systems work
• Detail‑oriented and capable of managing multiple tasks simultaneously
• Positive, solution‑oriented, and eager to learn

Nice to Have

• Previous experience in customer support, customer service, hospitality, account support, or client‑facing roles
• Interest in technology, SaaS platforms, e‑learning, or digital products
• Familiarity with project coordination or stakeholder communication
• Relevant fields of study include Communication, Business, Management, Marketing, Psychology, Project Management, E‑learning, or related disciplines.

What We Offer

• Hybrid work environment with an office located in Kraków city center
• Full onboarding and necessary equipment
• Opportunity to work closely with experts in the e‑learning industry
• Exposure to international clients across various industries, especially retail and luxury brands
• Friendly, collaborative, and fast‑growing environment