SME Operations & Transformation Lead (Automation)

Axpo Group; Warszawa; Hybrid; PLN 300,000 - 460,000; Full time

Benefits offered by this job

Full‑time permanent contract

Hybrid work model

Medical care package

Multisport card co-financing

Foreign language classes

Job summary

Axpo Polska is seeking an SME Operations Manager to lead our SME Operations teams, drive automation, optimize processes, and foster ownership and continuous improvement. The role requires leadership, strategic thinking, and cross-functional collaboration across the organization in Warsaw.

You will oversee high‑volume, process‑driven operations, manage IT transformation projects, and drive data‑driven decisions.

Qualifications

• Proven experience leading SME operations or similar scale in a corporate environment.

Responsibilities

• Lead and develop Billing, Verification, Switching, Resignations, and Complaints teams within SME Operations.
• Drive OKR planning and execution aligned with Digital and SME strategy.
• Lead IT implementation and transformation projects with IT, Sales Automation, and PM teams using SCRUM.
• Establish, standardize, and monitor operational KPIs and reporting frameworks.
• Own budget and workforce planning, including headcount, costs, and vendor relations.

Skills

Leadership

OKR planning

Analytics

Stakeholder management

Communication

Polish language

English language

Cross-functional collaboration

Project management

Strategic thinking

Tools

JIRA

CRM systems

Billing/workflow platforms

Job description

Axpo Polska is seeking an SME Operations Manager to lead our SME Operations teams, drive automation, optimize processes, and foster ownership and continuous improvement. The role requires leadership, strategic thinking, and cross-functional collaboration across the organization in Warsaw.

You will oversee high‑volume, process‑driven operations, manage IT transformation projects, and drive data‑driven decisions.