ServiceNow Support Analyst | Incident & ITIL Expert

Black Financial Consult; Poland; Remote; PLN 40,000 - 60,000; Full time

Job summary

Black Financial Consult is seeking a Support Analyst to provide first- and second-level support for enterprise systems, particularly ServiceNow. The role involves incident management and ensuring timely support for business users across various functions.

Ideal candidates will have 2-5 years of experience in IT support, proficiency with ServiceNow, strong problem-solving skills, and the ability to thrive in a collaborative environment. This role is crucial for maintaining efficient operations and enhancing user satisfaction.

Qualifications

• 2–5 years of experience in IT support or service desk roles.
• Experience supporting ServiceNow or similar ITSM platforms.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide first and second-level support for ServiceNow and related applications.
• Manage and resolve incidents, service requests, and user issues.
• Collaborate with technical teams to resolve complex issues.

Skills

Problem-solving

Customer service

ITIL understanding

Tools

ServiceNow

Ticketing systems

Job description

Black Financial Consult is seeking a Support Analyst to provide first- and second-level support for enterprise systems, particularly ServiceNow. The role involves incident management and ensuring timely support for business users across various functions.

Ideal candidates will have 2-5 years of experience in IT support, proficiency with ServiceNow, strong problem-solving skills, and the ability to thrive in a collaborative environment. This role is crucial for maintaining efficient operations and enhancing user satisfaction.