ServiceNow Solution Architect (f/m/x)

Sii Poland; Łódź; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow Architect to shape the global platform architecture with a focus on security, governance, and regulatory compliance. You will lead cross-module design, define standards, and drive automation and AI-enabled solutions.

The role requires 5+ years in ServiceNow, relevant certifications, and fluent English and Polish. Hybrid work is available with Warsaw-based days and some remote work for others.

Qualifications

• Min. 5 years of experience in ServiceNow architecture/development/implementations.
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred) and work in regulated environments.
• Experience designing secure integrations for high-compliance organizations.
• Very good command of English (B2).
• Polish fluency and hybrid-office availability in Poland.

Responsibilities

• Define and develop the ServiceNow architecture aligned with business strategy.
• Design scalable ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Establish architectural standards, patterns, and documentation; support delivery teams.
• Collaborate with Platform Owner, Product Owner and Enterprise Architect on governance and security.
• Build cohesive ITSM model and optimize processes via automation.

Skills

ServiceNow architecture

Security in integrations

Regulatory compliance

English (B2)

Polish language

Tools

CSA

CAD

CIS

CMA

CTA

Job description

Join the project being implemented for the financial industry. The goal is to develop and standardize the ServiceNow platform on an enterprise scale, with a focus on architecture, security, and regulatory compliance. The role involves designing cross-module solutions and defining standards and best practices. The most exciting aspect of the project is the opportunity to shape the global architecture of ServiceNow, including the use of AI (GenAI) and automation.

Your tasks

• Defining and developing the architecture of the ServiceNow platform in line with business strategy
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery
• Collaborating with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security
• Building a cohesive ITSM model and optimizing processes through automation

Requirements

• Min. 5 years of experience in the ServiceNow area (architecture / development / implementations)
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred) and experience working in a regulated environment
• Experience in designing secure integrations and solutions for organizations with high compliance requirements
• Very good command of English – minimum B2 level
• Willingness to work in a hybrid model: people from Warsaw at least 3 days a week from the office, those from outside Warsaw at least 1 day a week
• Required to be located in Poland and fluent in Polish

Job no. JOB-4ZCXL

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care