ServiceNow Solution Architect (f/m/x)

Sii Poland; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Office trainings

Learn from experts

Job summary

Sii Poland seeks a skilled ServiceNow Architect to design and standardize the platform across ITSM, CMDB, HRSD, IRM/GRC, CSM and integrations. You will shape enterprise architecture, drive governance and security, and lead cross‑module solutions leveraging GenAI and automation.

The role requires 5+ years in ServiceNow, multiple certifications (CSA/CAD/CIS/CMA; CTA preferred), and strong English (B2). Hybrid work is available: Warsaw 3 days/week, outside Warsaw 1 day/week; located in Poland and

Qualifications

• 5+ years in the ServiceNow area (architecture / development / implementations).
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred) and experience in a regulated environment.
• Experience in designing secure integrations and solutions for organizations with high compliance requirements.
• Very good command of English – minimum B2 level.
• Willingness to work in a hybrid model: Warsaw office 3 days a week; outside Warsaw 1 day a week.
• Located in Poland and fluent in Polish.

Responsibilities

• Define and develop the architecture of the ServiceNow platform in line with business strategy.
• Design scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Establish architectural standards, patterns, and documentation, and support delivery teams.
• Collaborate with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security.
• Build a cohesive ITSM model and optimize processes through automation.

Skills

ServiceNow architecture

Regulatory compliance

Security integrations

Stakeholder trust

Education

CSA

CAD

CIS

CMA

CTA preferred

Job description

Join the project being implemented for the financial industry. The goal is to develop and standardize the ServiceNow platform on an enterprise scale, with a focus on architecture, security, and regulatory compliance. The role involves designing cross-module solutions and defining standards and best practices. The most exciting aspect of the project is the opportunity to shape the global architecture of ServiceNow, including the use of AI (GenAI) and automation.

Your tasks

• Defining and developing the architecture of the ServiceNow platform in line with business strategy
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery
• Collaborating with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security
• Building a cohesive ITSM model and optimizing processes through automation

Requirements

• Min. 5 years of experience in the ServiceNow area (architecture / development / implementations)
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred) and experience working in a regulated environment
• Experience in designing secure integrations and solutions for organizations with high compliance requirements
• Very good command of English – minimum B2 level
• Willingness to work in a hybrid model: people from Warsaw at least 3 days a week from the office, those from outside Warsaw at least 1 day a week
• Required to be located in Poland and fluent in Polish

Job no. JOB-4ZCXL

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care