ServiceNow Architect (f/m/x)

Sii Poland; Kraków; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Medical care

Open management team

Profit sharing

Job summary

Sii Poland seeks an experienced ServiceNow Architect to join the ServiceNow Competency Center in Kraków. You will design and implement scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps and SPM for European and US clients.

You will shape technical offers, provide project estimations, define optimal architectures, identify risks, and prepare functional designs, technical specifications and integration documentation.

Qualifications

• Minimum 5 years of experience in ServiceNow implementations and at least 2 years of experience in a ServiceNow Architect role.
• Very good understanding of ServiceNow platform architecture and products.
• Proven hands-on experience with at least three different ServiceNow modules.
• Experience in consulting on ITSM tools implementation.
• Knowledge of other ITSM/BPM tools.
• Familiarity with project methodologies such as PMP, PRINCE2, or Agile.
• Strong understanding of ITIL principles.
• Fluency in English (written and spoken).
• Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders.
• Well-developed analytical, interpersonal, and presentation skills.
• Residency in Poland required.

Responsibilities

• Designing and implementing solutions on the ServiceNow platform tailored to client needs
• Supporting the creation of technical offers and project estimations
• Defining optimal technological and architectural solutions
• Identifying, predicting, and reporting technical risks in projects
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation
• Collaborating with stakeholders to deliver effective and scalable solutions
• Supporting the definition and development of ServiceNow's service strategy

Skills

ServiceNow Architecture

Client Stakeholder Communication

Analytical Skills

Presentation Skills

Team Collaboration

English Proficiency

Tools

ServiceNow Modules

Job description

Join the Sii ServiceNow Competency Center and become part of a team delivering solutions for clients across Europe and the United States. We focus on enhancing customer platforms, optimizing and digitizing process flows, and expanding ServiceNow usage within organizations. In this role, you will contribute to designing and evolving scalable solutions across multiple modules such as ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. If you enjoy working on diverse projects and shaping modern IT service management environments, this opportunity is for you.

Your tasks

• Designing and implementing solutions on the ServiceNow platform tailored to client needs
• Supporting the creation of technical offers and project estimations
• Defining optimal technological and architectural solutions
• Identifying, predicting, and reporting technical risks in projects
• Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation
• Collaborating with stakeholders to deliver effective and scalable solutions
• Supporting the definition and development of ServiceNow's service strategy

Requirements

• Minimum 5 years of experience in ServiceNow implementations and at least 2 years of experience in a ServiceNow Architect role
• Very good understanding of ServiceNow platform architecture and products
• Proven hands‑on experience with at least three different ServiceNow modules
• Experience in consulting on ITSM tools implementation
• Knowledge of other ITSM/BPM tools
• Familiarity with project methodologies such as PMP, PRINCE2, or Agile
• Strong understanding of ITIL principles
• Fluency in English (written and spoken)
• Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders
• Well‑developed analytical, interpersonal, and presentation skills
• Residing in Poland required

Nice to have

• ServiceNow certifications, such as ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect

Job no. JOB-XYREP

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care