ServiceNow Internship: 2nd‑Line IT Support (Student)

Knauf Gips KG; Katowice; On-site; PLN 22,000 - 36,000; Full time

Benefits offered by this job

Mentorship

Networking

Flexible hours

6-month contract

Job summary

Knauf Information Services GmbH in Katowice offers an internship for a student eager to grow in IT support and ServiceNow administration. You will investigate, resolve, and expand ServiceNow tickets, maintain documentation, and communicate with business stakeholders.

The role requires current enrollment in a Bachelor's or Master's program, fluent English (B2-C1), and willingness to learn ServiceNow, with on-site work in Katowice and flexible 16 or 24 hours per week.

Qualifications

• You are currently enrolled student in a Bachelor's or Master's program in any field.
• You are fluent both in written and spoken English (B2-C1).
• You are familiar with the ServiceNow platform or open to learning new tools, processes, and technologies related to ServiceNow and IT support.
• You are able to investigate and resolve technical issues related to IT systems and processes.
• You can work with other team members and escalate issues when necessary.
• You have a basic understanding of IT systems, workflows, and service management concepts.
• You are able to work onsite in our office in Katowice.

Responsibilities

• Investigate, resolve, and expand tickets related to ServiceNow, focusing on business and process-related issues.
• Take ownership of tickets and ensure clear, high-quality communication with the business throughout the process.
• Aim to resolve issues at the 2nd level, providing detailed and accurate documentation for each case.
• Provide general support, administration, and maintenance for the ServiceNow platform and its associated applications.
• Follow established procedures, ensure compliance with segregation of duties, and meet service level agreements (SLAs).

Skills

ServiceNow

IT support

Teamwork

Communication

Troubleshooting

Education

Bachelor's or Master's student

Tools

ServiceNow

Job description

Knauf Information Services GmbH in Katowice offers an internship for a student eager to grow in IT support and ServiceNow administration. You will investigate, resolve, and expand ServiceNow tickets, maintain documentation, and communicate with business stakeholders.

The role requires current enrollment in a Bachelor's or Master's program, fluent English (B2-C1), and willingness to learn ServiceNow, with on-site work in Katowice and flexible 16 or 24 hours per week.