ServiceNow HRSD Team Manager

Capgemini; Wrocław; On-site; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Company car

Yearly financial bonus

Private medical care

Life insurance

Access to training platforms

Award-winning development programs

Connected Manager leadership program

70 training tracks on NEXT platform

Education First languages access

TED Talks access

Udemy Business access

Job summary

A leading IT consulting firm seeks a ServiceNow HRSD Team Manager to lead a talented team in Poland. Responsibilities include overseeing project delivery, driving go-to-market strategies, and developing innovative HRSD solutions emphasizing AI integration. The ideal candidate will have 3+ years of ServiceNow HRSD experience, 5+ years of people management, and a ServiceNow certification. This role offers practical benefits such as a company car, financial bonus, and advanced training opportunities.

Qualifications

• 3+ years of hands-on experience with ServiceNow, focusing on HRSD.
• 5+ years of people management experience, including team building.
• Strong understanding of ServiceNow HRSD capabilities.
• Strong understanding of ServiceNow HRSD capabilities and HR processes (employee lifecycle, case management, knowledge management).
• Proven experience in pre sales, pipeline management, or go to market activities.
• Very good command of English, both written and spoken.

Responsibilities

• Build and manage a ServiceNow HRSD delivery team in Poland.
• Set standards for quality delivery across HRSD projects.
• Drive go-to-market activities and support pre-sales initiatives.
• Design and evolve ServiceNow HRSD offerings with a focus on AI-powered solutions and reusable assets.
• Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects.
• Collaborate with architects and consultants to ensure scalable and differentiated solutions.

Skills

ServiceNow HRSD expertise

People management

Go-to-market strategy

Pre-sales experience

Strong English command

Education

ServiceNow certification (e.g. CSA, CIS HRSD)

Tools

ServiceNow

HRSD

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Poznań, Warszawa, Wrocław, Gdańsk, Katowice, Kraków, Lublin, Opole# ServiceNow HRSD Team Manager## **Your role**We are looking for a talented **ServiceNow HRSD Team Manager t**o lead, develop, and grow our **ServiceNow HRSD team** in Poland. This role involves overseeing team delivery, managing people and performance, driving go-to-market strategy, and developing innovative **HRSD solutions with a focus on AI and ServiceNow AI Agents.** You will be responsible for building a high-performing team of ServiceNow HRSD developers and analysts, shaping market offerings, and ensuring successful project delivery. The ideal candidate combines strategic leadership with **hands-on ServiceNow HRSD expertise.**## **Your tasks**• Build and manage a **ServiceNow HRSD** delivery team in Poland, including recruitment, onboarding, and career development. • Set standards and ensure **quality delivery across HRSD projects,** reviewing solutions and aligning with **ServiceNow best practices.** • Drive go-to-market activities, collaborating with sales and leadership to grow the **HRSD** pipeline and support pre-sales initiatives. • Design and evolve **ServiceNow HRSD offerings with a focus on AI-**powered solutions and reusable assets. • Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects. • Collaborate with architects and consultants to ensure scalable and differentiated solutions.## **Your profile****• 3+ years** of hands on experience with **ServiceNow, with strong focus on HRSD. • 5+ years of people management experience,** including team building and leadership. **•** At least one active **ServiceNow certification (e.g. CSA, CIS HRSD, or equivalent) –** required to validate delivery quality and team output. **•** Strong understanding **of ServiceNow HRSD capabilities and HR processes (employee lifecycle, case management, knowledge management). •** Proven experience in **pre sales, pipeline management, or go to market activities.** • Very good command of English, both written and spoken.* **Practical benefits:** company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.* **Award-winning development programs** to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!* **Access to over 70 training tracks** with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.* **Cutting-Edge Technology:** Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.* **Power to build a sustainable, more inclusive future:** Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.or visit our Facebook profile — . You can also find us on .Experience levelExperienced ProfessionalsLocationPoznań, Warszawa, Wrocław, Gdańsk, Katowice, Kraków, Lublin, Opole