Senior ServiceNow Consultant

EPAM Systems, Inc.; Katowice; Hybrid; PLN 320,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Stock Purchase Plan

Job summary

EPAM Systems, Inc. is hiring a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients.

You will collaborate with peers across cloud, data, and AI practices to shape intelligent workflows and scalable architectures. The role emphasizes mentoring engineers, governance, and delivering high quality outcomes while advancing AI-enabled ServiceNow projects.

Qualifications

• 12+ years of delivering complex ServiceNow projects across ITSM, ITOM, HRSD, CSM.
• Deep knowledge of ServiceNow architecture, integrations, and development best practices.
• Strong leadership, mentoring, and team growth.
• ServiceNow certifications (CSA, CIS, CAD, or others).
• Excellent English communication (B2+).

Responsibilities

• Design and implement cutting-edge ServiceNow solutions that drive business excellence.
• Push boundaries with ServiceNow platform capabilities to deliver transformative results.
• Guide engineers and developers, fostering collaboration and growth.
• Manage practice artefacts in the Knowledge Base.
• Create and design products and solutions using ServiceNow modules.

Skills

ServiceNow expertise

Technical architecture knowledge

Leadership & mentoring

Creative problem solving

English communication (B2+)

Tools

ServiceNow modules

APIs & Integrations

Job description

Are you ready to shape the future of digital transformation? Do you thrive on solving complex challenges, driving innovation, and delivering tangible impacts? Join our forward-thinking ServiceNow Practice as a Senior ServiceNow Consultant and help drive excellence in ServiceNow delivery.As a Senior ServiceNow Consultant, you will lead the design, implementation, and optimization of ServiceNow solutions that enable enterprise clients to work smarter, faster, and more efficiently. You’ll collaborate with visionary peers across cloud, data, and AI practices to shape intelligent workflows and scalable enterprise architectures that elevate how our clients operate.ResponsibilitiesDesign and implement cutting-edge ServiceNow solutions that drive business excellence and empower clients to work smarter, faster, and betterPush the boundaries of what’s possible with ServiceNow, leveraging the latest platform capabilities to deliver transformative resultsGuide talented engineers and developers, fostering a culture of collaboration, growth, and continuous learning. Manage practice consultancy artefacts in the Knowledge BaseCollaborate with ServiceNow, other partners, and clients to understand their needs and translate them into powerful, scalable ServiceNow architecturesCreate and design products and solutions using ServiceNow modules, building EPAM intellectual propertySet the standard for ServiceNow development, integration, and governance, ensuring quality, security, and performance at every step. Design for AI and drive the AI agenda in ServiceNow projectsSupport marketing activities, campaigns, and events. Help in organising ServiceNow Townhalls and Sales Bootcamps/‘SNUGs’ to share knowledge and achievementsRequirementsExperienced Deliverer: You have a proven trackrecord (12+ years) of successfully delivering complex ServiceNow projects across multipledomains (ITSM, ITOM, HRSD, CSM, etc.)Technical Expert: You possess deep knowledge of ServiceNow architecture, integrations, and development best practicesInspiring Leader: You communicate effectively, lead with influence, and enjoy mentoring and growing talent around youCreative Problem-Solver: You approach challenges with curiosity and ingenuity, always finding innovative solutionsCertified Professional: You have ServiceNow certifications (CSA, CIS, CAD, or others) – what’s desirable and demonstrate your commitment to masteryExcellent written and verbal communication skills in English (B2+ level)We offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.