ServiceNow Developer (standard level) in support of maintenance, implementation and customization (through configuration and code) of ServiceNow solutions

Vector Synergy; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Vector Synergy is seeking a skilled ServiceNow Administrator/Engineer to manage and evolve our ServiceNow environment in Warsaw. You will implement configurations, integrations, and improvements within ITSM and related modules.

The role requires hands-on development, testing, and documentation, plus collaboration with architects and other teams to ensure secure and efficient operations. English proficiency and EU security clearance knowledge are needed.

Qualifications

• Experience administering and maintaining the ServiceNow platform.
• Experience with ITSM and ServiceNow integrations.
• Documentation and SOP writing experience.
• Knowledge of IT security standards.
• Experience with REST, LDAP, and SSO integrations.

Responsibilities

• Develop and customize ServiceNow configurations.
• Analyze requests and propose new functionalities.
• Test changes and ensure system integrity.
• Maintain up-to-date technical documentation and SOPs.
• Support ServiceNow platform maintenance and upgrades.

Skills

Attention to detail

Problem solving

Communication skills

Team collaboration

Stress management

Initiative

Education

Level 4

Tools

ServiceNow

REST API

LDAP

SSO

MariaDB

Job description

Location

Warsaw, Poland

Security Clearance

EU Confidential

Deadline For Application

24 .0 9 .2026 r.

Minimum level of education

Level 4

Minimum English language skills (CEFR)

B2

Minimum IT relevant professional experience (years)

5

Minimum experience at similar position (years)

2

Required Certificates

• ServiceNow Certified Application Developer certificate;
• ServiceNow Certified System Administrator certificate;

or for any listed above, an equivalent alternative certification from other vendors recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)

Knowledge

Knowledge and skills

• Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous)
• Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others)
• Practical hands-on experience designing ServiceNow platform solutions
• Excellent practical hands-on experience with requirements gathering, analysis and project management
• Excellent practical knowledge of ServiceNow products portfolio
• Excellent practical knowledge of Service Management
• Experience in creating SOPs and other technical documentation
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.)
• Well understanding of complex information systems and their interoperability
• Knowledge of IT security standards

Skills

• Very strong sense of responsibility
• Accuracy and attention to details
• Open minded, excellent troubleshooting, analytical and problem solving skills
• Very good organizational skills
• Very good communication skills
• Supportive and helpful personality with co-operative and service oriented attitude
• Ability to work in stressful environment with minimal supervision
• Forward looking with a holistic approach
• High level of motivation and initiative

Typical Tasks And Responsibilities

• ServiceNow platform development:
• Implementing new configurations and customizations of ServiceNow platform
• Analysing and advising on requests for implementation of new functionalities of ServiceNow platform
• Testing and validating proposed changes
• Writing and implementing written code to ServiceNow platform
• Running development projects in cooperation with ServiceNow Architect and Administrator
• Performing application and code reviews to ensure system integrity
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• ServiceNow platform maintenance:
• Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance
• Maintaining ServiceNow up to date, upgrade and apply application patches
• Ensuring proper ServiceNow integration with Frontex systems
• Managing and maintaining MariaDB database files and services used by ServiceNow
• Providing daily support for the ServiceNow platform implementing standard changes
• Maintaining current configurations and customizations of ServiceNow platform
• Analyse and resolve application related incidents and perform bug fixes
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• ServiceNow platform improvements:
• Providing recommendations to business requirements and contributing to technical designs
• Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration
• Supporting ServiceNow projects planning
• Supporting other teams in risk management, disaster recovery, security management, etc.
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• Other specific duties as assigned by team leader