ServiceNow Developer (Warsaw, 80% remote) – EU Public Institutions

The Whiteam; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Frontex is seeking a ServiceNow Developer for Warsaw with an 80% remote work arrangement. 20% on-site engagement at Frontex Headquarters. The contract covers a 48-month mission with required security clearance from day 45, at CONFIDENTIAL UE/EU CONFIDENTIAL level.

The role requires 4+ years of IT experience (1+ year in relevant roles), B2 level English, and ServiceNow certifications. Collaboration with architects and administrators is key, with a focus on ITSM and platform improvements.

Qualifications

• Experience administering and maintaining ServiceNow platform (on-prem experience a plus).
• Hands-on experience configuring ServiceNow (ITSM and others).
• Experience designing ServiceNow platform solutions.
• Strong requirements gathering and project management skills.
• Knowledge of ServiceNow products portfolio and IT security standards.

Responsibilities

• Develop new configurations and customizations on the ServiceNow platform.
• Analyse requests and advise on new functionalities of ServiceNow.
• Test and validate proposed changes and write code for ServiceNow.
• Maintain up-to-date solution documentation and SOPs.
• Collaborate with ServiceNow Architect and Administrator on projects.
• Ensure system integrity via code reviews and documentation maintenance.

Skills

ServiceNow development

Requirements gathering

Project management

IT security standards

ServiceNow integration

SOPs & documentation

Troubleshooting

Communication skills

Education

Level 4

Tools

Web Services

SSO

LDAP

REST

Job description

ServiceNow Developer (Warsaw, 80% remote) – Frontex

Profile:

ServiceNow Developer in support of business projects. Level basic.

Place of performance:

Frontex Headquarters – 20% on-site, 80 % remote.

Duration of the mission:

48 months.

Security Clearance:

Is required (required from day 45 of assignment) - CONFIDENTIAL UE/EU CONFIDENTIAL.

Minimum level of education:

Level 4.

Minimum English language skills:

B2.

Minimum IT relevant experience:

4 years (1 years in relevant roles).

Award Criteria:

50% Price / 50% Quality.

Minimum required scoring for interview:

70%.

Rate:

Flexible. The rate offered depends on the candidate’s level, in accordance with the European public grading system. Further details are available upon discussion.

Required technical certificates:

At least the following certifications are required:

• [1] ServiceNow Certified Application Developer certificate.
• [2] ServiceNow Certified System Administrator certificate.
• [3] Or for any listed above, an equivalent alternative certification from other vendors recognized internationally (subject to acceptance as a valid credential by the Contracting Authority).

Knowledge And Skills

Knowledge:

• [01] Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).
• [02] Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).
• [03] Practical hands-on experience designing ServiceNow platform solutions.
• [04] Excellent practical hands-on experience with requirements gathering, analysis and project management.
• [05] Excellent practical knowledge of ServiceNow products portfolio.
• [06] Excellent practical knowledge of Service Management.
• [07] Experience in creating SOPs and other technical documentation.
• [08] Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
• [09] Well understanding of complex information systems and their interoperability.
• [10] Knowledge of IT security standards.

Skills:

• [11] Very strong sense of responsibility.
• [12] Accuracy and attention to details.
• [13] Open minded, excellent troubleshooting, analytical and problem-solving skills.
• [14] Very good organizational skills.
• [15] Very good communication skills.
• [16] Supportive and helpful personality with co-operative and service-oriented attitude.

Typical Tasks And Responsibilities

ServiceNow platform development:

• Implementing new configurations and customizations of ServiceNow platform.
• Analysing and advising on requests for implementation of new functionalities of ServiceNow platform.
• Testing and validating proposed changes.
• Writing and implementing written code to ServiceNow platform.
• Running development projects in cooperation with ServiceNow Architect and Administrator.
• Performing application and code reviews to ensure system integrity.
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

ServiceNow platform maintenance:

• Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance.
• Maintaining ServiceNow up to date, upgrade and apply application patches.
• Ensuring proper ServiceNow integration with Frontex systems.
• Managing and maintaining MariaDB database files and services used by ServiceNow.
• Providing daily support for the ServiceNow platform implementing standard changes.
• Maintaining current configurations and customizations of ServiceNow platform.
• Analyse and resolve application related incidents and perform bug fixes.
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

ServiceNow platform improvements:

• Providing recommendations to business requirements and contributing to technical designs.
• Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration.
• Supporting ServiceNow projects planning.
• Supporting other teams in risk management, disaster recovery, security management, etc.