ServiceNow Developer

Uni Systems; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

UniSystems is seeking a ServiceNow Developer to join our UniQue team in Warszawa. You will implement configurations, customize ServiceNow, and help shape new functionalities while ensuring quality and security.

The role requires a Bachelor's degree, 5+ years in IT with ServiceNow, and hands-on admin/development experience. Proficiency in English (B2) is essential; knowledge of Web Services, SSO, LDAP and REST is a plus.

Qualifications

• Bachelor's degree in a relevant field.
• At least 5 years of IT experience with minimum 2 years in a similar role.
• Hands-on experience administering and maintaining ServiceNow (on-prem is an advantage).
• Experience in configuring ServiceNow (ITSM and others).
• Experience designing ServiceNow solutions and documenting processes.
• Knowledge of ServiceNow product portfolio and IT security standards.
• Experience creating SOPs and technical documentation.
• Knowledge of Web Services, SSO, LDAP, REST for integrations.
• Very good command of English (B2).

Responsibilities

• Implement new configurations and customizations of the ServiceNow platform.
• Analyse and advise on requests for new ServiceNow functionalities.
• Test and validate proposed changes.
• Write and implement code on the ServiceNow platform.
• Perform application and code reviews to ensure system integrity.
• Manage and maintain the ServiceNow instance, including files, services, tuning, and security.
• Maintain ServiceNow up to date with upgrades and patches.
• Manage MariaDB databases used by ServiceNow.
• Analyse incidents and perform bug fixes.
• Provide recommendations to business requirements and contribute to technical designs.
• Maintain up-to-date solution documentation and SOPs.

Skills

ServiceNow administration

ServiceNow configuration

ServiceNow development

Requirements gathering

Technical documentation

Project management

English communication

Education

Bachelor's degree in a relevant field

Tools

Web Services

SSO

LDAP

REST

Job description

At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for aServiceNow Developer to join our UniQue team.

What will you be doing in this role:

• Implementing new configurations and customizations of ServiceNow platform
• Analysing and advising on requests for implementation of new functionalities of ServiceNow platform
• Testing and validating proposed changes
• Writing and implementing written code to ServiceNow platform
• Performing application and code reviews to ensure system integrity
• Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance
• Maintaining ServiceNow up to date, upgrade and apply application patches
• Managing and maintaining MariaDB database files and services used by ServiceNow
• Analyse and resolve application related incidents and perform bug fixes
• Providing recommendations to business requirements and contributing to technical designs
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.

What do you need to succeed in this position?

• A Bachelor's degree in a relevant field and at least 5 years of IT relevant professional experience with minimum 2 years in a similar position.
• Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).
• Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).
• Practical hands-on experience designing ServiceNow platform solutions.
• Excellent practical hands-on experience with requirements gathering, analysis and project management.
• Excellent practical knowledge of ServiceNow products portfolio.
• Excellent practical knowledge of Service Management.
• Experience in creating SOPs and other technical documentation.
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
• Well understanding of complex information systems and their interoperability.
• Knowledge of IT security standards.
• ServiceNow Certified Application Developer certificate and ServiceNow Certified System Administrator certificate are required.
• Very good command of spoken and written English (B2).

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.