ServiceNow Developer

Quality & Reliability S.A. (QnR); Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

Quality and Reliability (QnR) in Warsaw seeks a ServiceNow Developer to join a public-sector project. You will craft configurations, custom apps, and integrations, collaborating with the platform's Architect and Administrator to deliver robust solutions.

The role requires 5+ years in IT with 2+ years in ServiceNow, CAD/CSA certs, and strong REST/SOAP/SSO/LDAP integration skills, plus English at B2 or higher.

Qualifications

• Minimum 5 years of IT experience with at least 2 years in ServiceNow development.
• Proficient in JavaScript/GlideScript, workflows, and business rules on ServiceNow.
• Experience with REST, SOAP, SSO and LDAP integrations.
• Hands-on with custom apps, scoped apps, and DevOps on ServiceNow.
• Professional English (CEFR B2) or higher.

Responsibilities

• Build configurations, customisations and scoped apps on ServiceNow.
• Write platform code and scripts, design workflows.
• Integrate ServiceNow with external systems.
• Maintain platform and MariaDB database.
• Apply upgrades/patches and fix incidents.
• Produce technical docs and knowledge base articles.

Skills

IT experience 5+ years

ServiceNow development experience 2+?1

Education

CAD

CSA

Tools

ServiceNow Platform

MariaDB

Job description

Quality and Reliability (QnR) is a leading Technology Group, with more than 30 years of presence in the market, delivering mission-critical digital transformation across Greece, Europe, and the broader EMEA region. QnR is an Athens Stock Exchange-listed technology Group currently undergoing a period of significant growth and transformation, having completed five acquisitions within the last 18 months.

Role Overview

We are looking for a ServiceNow Developer to join a project with one of our public-sector clients in Warsaw. You will work within an established ServiceNow team, alongside the platform's Architect and Administrator, helping turn business needs into code, configuration, and custom solutions on the platform. In this role you will spend most of your time building: implementing customisations, writing scripts, designing workflows, integrating ServiceNow with surrounding systems, reviewing code, fixing bugs, and shipping upgrades.

Requirements

The ideal candidate will be responsible for:

• Build and ship configurations, customisations and scoped apps on ServiceNow.
• Write platform code (JavaScript / GlideScript, business rules, client/server scripts, UI policies, workflows).
• Integrate ServiceNow with surrounding systems (REST, SOAP, SSO, LDAP).
• Maintain the platform end-to-end and the underlying MariaDB database.
• Apply ServiceNow upgrades and patches without breaking existing customisations.
• Investigate incidents, fix bugs, and review code to keep quality high.
• Produce technical documentation, SOPs and knowledge base articles

To excel in this role, you'll need:

• At least 5 years of relevant IT professional experience
• At least 2 years in a similar a ServiceNow Developer position
• Both ServiceNow certifications (or equivalent): Certified Application Developer (CAD) and Certified System Administrator (CSA)
• Hands-on experience building custom apps, scoped applications, business rules, scripts and workflows on ServiceNow
• DevOps experience on ServiceNow
• Integration tech: REST, Web Services, SSO, LDAP
• English at B2 level (CEFR) or higher

Nice to have (not required):

• Broader ServiceNow modules (ITOM, HRSD, CSM, SecOps)
• ITIL / Service Management background
• Previous EU institution / public-sector experience