ServiceNow CSM Developer

ALTEN; Poland; On-site; PLN 120,000 - 150,000; Full time

Benefits offered by this job

Medicover medical care

Medicover Benefits platform

Medicover Sport card

Referral Program

Group life insurance

Job summary

ALTEN, a global engineering and IT services leader, is seeking an experienced ServiceNow Customer Service Management (CSM) Developer to design and implement customer-centric solutions on the ServiceNow platform. The role focuses on automating processes, enabling self-service, and improving case management across the customer journey.

Ideal candidates have 3+ years of ServiceNow development experience and hands-on CSM implementations, with strong knowledge of Service Portal, Workspace, Flow

Qualifications

• Must have hands-on ServiceNow development experience.
• Strong knowledge of customer service processes and journeys.
• Experience with Service Portal, Workspace, Flow Designer and integrations.
• CSA certification is expected; CIS-CSM certification is a plus.

Responsibilities

• Design and develop ServiceNow Customer Service Management solutions.
• Configure and customize Case Management, Customer Service Portals, Knowledge Management, and Virtual Agent capabilities.
• Build integrations with CRM and third‑party systems.
• Develop workflows and automation to support customer operations.
• Collaborate with business stakeholders to translate requirements into technical solutions.
• Support platform optimization and continuous improvement initiatives.

Skills

ServiceNow development

CSM implementations

Customer service processes

Service Portal / Workspace

Flow Designer integrations

CSA certification

CIS-CSM certification desired

Job description

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects of tomorrow's world. As a global leader in Engineering and IT Services, we support organizations in their technological and sustainable transformation.

With 57,400+ employees in over 30 countries, we deliver innovative solutions for more than 6,500 clients worldwide across industries including Banking, Finance, Telecommunications, Automotive, Healthcare, Energy, Public Sector, and many others.

Building Tomorrow's World Today!

We are looking for an experienced ServiceNow Customer Service Management (CSM) Developer to support the design and implementation of customer-centric solutions on the ServiceNow platform.

You will play a key role in improving customer experiences through automation, self‑service capabilities, and efficient case management processes.

Your responsibilities:

• Design and develop ServiceNow Customer Service Management solutions
• Configure and customize:
• Case Management
• Customer Service Portals
• Knowledge Management
• Virtual Agent capabilities
• Build integrations with CRM and third‑party systems
• Develop workflows and automation supporting customer operations
• Collaborate with business stakeholders to translate requirements into technical solutions
• Support platform optimization and continuous improvement initiatives

The ideal candidate will have:

• 3+ years of ServiceNow development experience
• Hands-on experience with ServiceNow CSM implementations
• Strong knowledge of customer service processes and customer journeys
• Experience with Service Portal, Workspace, Flow Designer, and integrations
• ServiceNow CSA certification
• CIS‑CSM certification is highly desirable

WE OFFER

• Location: Poland
• Stable and long‑term cooperation
• Clearly defined career path
• Opportunities to work on international projects
• Support from a dedicated Competence Manager
• Access to professional certifications and training

BENEFITS

• Medicover medical care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Group life insurance

We also offer cooperation under B2B and Contract of Mandate (UZ) arrangements.

WE ALSO GUARANTEE

• Access to certifications (ServiceNow, Google, ISTQB, and more)