Service Owner - Digital Product Delivery & Growth

Eleks; Poland; On-site; PLN 160,000 - 240,000; Full time

Job summary

Eleks in Poland, Croatia, and Ukraine seeks a Digital Product Delivery Service Lead to own the service offering, define commercial models, and drive market positioning.

You will shape pricing, go-to-market strategies, and partnerships across Sales, Marketing, Engineering, and Delivery to grow the service internationally. This role blends strategic leadership with practical delivery governance, requiring strong English communication and willingness to travel.

Qualifications

• Proven experience creating and launching a service offering or commercial model from the ground up.
• Experience building both the commercial/pricing and go-to-market sides of a service offering.
• Strong commercial expertise across Fixed Price, T&M, capped T&M, SLA-based, risk-share, subscription, and outcome-based models.
• Proven track record of driving adoption of new delivery or commercial models across engineering organizations.
• Experience defining offering scope, standard team compositions, deliverables, and delivery models.
• Strong understanding of pricing, margins, risk-sharing, and commercial contract structures.
• Experience supporting pre-sales and reviewing solution structures for service-based proposals.
• Background in IT services or consulting, preferably within organizations of 1,000–10,000 headcount.
• Willingness and ability to travel internationally for business purposes.
• Fluent English and confidence communicating with client executives.

Responsibilities

• Own the architecture of service offerings, including scope boundaries, standard team compositions, and deliverables.
• Define commercial and pricing models and determine where Fixed Price, T&M, SLA-based, subscription, and risk-share approaches should apply.
• Drive the go-to-market strategy, including value proposition, differentiators, pitch narrative, case studies, and sales enablement.
• Review and approve solution structures for service-based proposals during pre-sales.
• Develop delivery playbooks, estimation templates, onboarding approaches, and quality standards.
• Drive adoption of the offering across engineering and delivery organizations.
• Track and improve offering performance through win rate, margin by commercial model, adoption, and asset reuse.
• Partner with Sales, Marketing, Engineering, and Delivery leadership to continuously evolve and scale the offering.

Skills

Service ownership

Pricing strategy

Go-to-market

Adoption of new models

Scope & delivery models

Pricing & margins understanding

Pre-sales support

IT services experience

Travel willingness

Fluent English

Job description

Eleks in Poland, Croatia, and Ukraine seeks a Digital Product Delivery Service Lead to own the service offering, define commercial models, and drive market positioning.

You will shape pricing, go-to-market strategies, and partnerships across Sales, Marketing, Engineering, and Delivery to grow the service internationally. This role blends strategic leadership with practical delivery governance, requiring strong English communication and willingness to travel.