Service Manager, Power & Field Services

Flextronics - The Flex Company; Bielsko-Biała; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Benefit card

Job summary

Flex is seeking a Service Manager to lead the BIelsko-Biała team and oversee on-site service operations for complex power infrastructure projects. The role focuses on building a capable service team, coordinating installations, and ensuring top-tier customer service aligned with contractual obligations.

The ideal candidate will manage multiple projects, possess field service experience in power engineering, and be fluent in English and Polish.

Qualifications

• Fluent English and Polish, both spoken and written.
• Experience managing a team of service technicians.
• Field service experience in the power engineering industry.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of SAP or a similar ERP system.
• Experience in data management – analysis, reporting, process optimization.
• Familiarity with project management methodologies.

Responsibilities

• Build and develop the service team and manage its daily operations.
• Coordinate installation, commissioning, product acceptance, and on-site activities in line with contractual obligations.
• Ensure the highest level of customer service through continuous process improvement and operational excellence.
• Build and maintain long‑term relationships with customers and business partners.
• Manage customer complaints and drive corrective actions.
• Collaborate closely with the EMEA service organization.
• Develop, implement, and monitor operational strategies within the area of responsibility.
• Manage operational risks while continuously improving efficiency.

Skills

Team management

Field service

Power engineering

SAP

Data analysis

Project management

Tools

SAP

Job description

Flex is seeking a Service Manager to lead the BIelsko-Biała team and oversee on-site service operations for complex power infrastructure projects. The role focuses on building a capable service team, coordinating installations, and ensuring top-tier customer service aligned with contractual obligations.

The ideal candidate will manage multiple projects, possess field service experience in power engineering, and be fluent in English and Polish.