Service Manager

Flextronics - The Flex Company; Bielsko-Biała; On-site; PLN 150,000 - 210,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Benefit card

Job summary

Flex is seeking a Service Manager to lead the BIelsko-Biała team and oversee on-site service operations for complex power infrastructure projects. The role focuses on building a capable service team, coordinating installations, and ensuring top-tier customer service aligned with contractual obligations.

The ideal candidate will manage multiple projects, possess field service experience in power engineering, and be fluent in English and Polish.

Qualifications

• Fluent English and Polish, both spoken and written.
• Experience managing a team of service technicians.
• Field service experience in the power engineering industry.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of SAP or a similar ERP system.
• Experience in data management – analysis, reporting, process optimization.
• Familiarity with project management methodologies.

Responsibilities

• Build and develop the service team and manage its daily operations.
• Coordinate installation, commissioning, product acceptance, and on-site activities in line with contractual obligations.
• Ensure the highest level of customer service through continuous process improvement and operational excellence.
• Build and maintain long‑term relationships with customers and business partners.
• Manage customer complaints and drive corrective actions.
• Collaborate closely with the EMEA service organization.
• Develop, implement, and monitor operational strategies within the area of responsibility.
• Manage operational risks while continuously improving efficiency.

Skills

Team management

Field service

Power engineering

SAP

Data analysis

Project management

Tools

SAP

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking for a Service Manager located in Bielsko-Biala, Poland.

What a typical day looks like:

• Building and developing the service team and managing its daily operations
• Coordinate installation, commissioning, product acceptance, and on-site activities in line with contractual obligations.
• Ensure the highest level of customer service through continuous process improvement and operational excellence.
• Build and maintain long‑term relationships with customers and business partners.
• Manage customer complaints and drive corrective actions.
• Collaborate closely with the EMEA service organization.
• Develop, implement, and monitor operational strategies within the area of responsibility.
• Manage operational risks while continuously improving efficiency

The experience we’re looking to add to our team:

• Fluent English and Polish – both spoken and written (mandatory)
• Experience in managing a team of service technicians
• Field service experience in the power engineering industry
• Ability to manage multiple projects and priorities simultaneously
• Knowledge of SAP or a similar ERP system
• Experience in data management – analysis, reporting, process optimization
• Familiarity with project management methodologies

What you’ll receive for the great work you provide:

• Interesting and challenging job in an experienced and close‑knit team
• Substantive support in the process of adaptation
• Participation in projects of international scope
• Social package (private medical care, life insurance and benefit card)

Contract of employment KS59 GS110 Job Category Operations

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary!

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