Service Desk Coordinator (F/ M/ D)

HRK S.A.; Bydgoszcz; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Volunteer leave

Sports & health benefits

Employee assistance

Share program

Performance reviews

Mentoring & development

Training platform

Job summary

HRK S.A. is seeking an IT Service Desk Coordinator for our warehouse operations. You will build and lead a team of IT Technicians and Engineers, elevating performance every day and ensuring reliable IT systems in a large, highly automated facility.

You will establish strong relationships with international Warehouse IT teams, site teams, partners and service providers, acting as the local IT service expert and driving innovation across local projects.

Qualifications

• Bachelor’s degree and relevant IT experience.
• 3–5 years in a similar IT leadership or service desk role.
• Fluent in Polish and English; strong communication skills.
• Entrepreneurial mindset with technology passion and stakeholder focus.
• Team-oriented with ability to connect with others.
• Analytical mindset with data-driven decision making.
• Hands-on mentality to solve problems efficiently.
• Familiarity with Google tools and PM software preferred.

Responsibilities

• Build and lead a team of IT Technicians and Engineers to improve daily performance.
• Ensure flawless functioning of IT systems and infrastructure in a large automated warehouse; plan maintenance, services and projects.
• Foster strong relationships with international Warehouse IT teams, site teams and partners; act as local IT service expert.
• Drive continuous innovation by consulting on local IT projects affecting the business.

Skills

Team leadership

Polish language

English language

Data-driven decisions

Analytical skills

Hands-on

Communication skills

Google tools

PM software

Travel willingness

Education

Bachelor's degree

Tools

Google tools

PM software

Job description

As the IT Service Desk Coordinator of our warehouse, your focus is to support operations with convenient and highly reliable technical systems and a great IT infrastructure. You already have an IT team onsite consisting of 6 IT Specialists. Your key to success is to empower them to deliver great service quality. Additionally, you will act as the partner for all IT-related topics for local stakeholders

.In this role, you will be responsible for the IT Support & Infrastructure in the fulfillment center. You and the team act as owners of the systems and infrastructure and provide continuous and excellent IT support. Another success factor for your role is your customer focus. You build on the performance your team delivered in the past and increase the visibility of your team to all relevant stakeholders

.Wherever you see the potential for improvement, you are invited to scale the concept to the whole department and beyond. Like this, you can easily become a driver for innovation

.
Responsibilitie

• s:You will build and lead a team of IT Technicians and Engineers. Acting as their leader to make each individual as well as the overall team better every da y.
• y.Together with your team, you will be responsible for the flawless functioning of the (IT) technical systems and infrastructure within our 145.000m2 highly automated warehouse. You have the ability to plan and prioritize activities related to maintenance, IT services and project s.
• s.You will build and maintain strong relationships with the international Warehouse IT team, site teams, partners, local (logistics and technical) service providers, and the wider business. You act as the local expert and implement a strong local IT service operation taking into account all your stakeholders interest s.
• You will drive continuous innovation by getting involved as a business consultant on all local projects that are related to IT - which is nearly everythin

g!
Requiremen

• ts:Experience with Bachelor-level abilities; as well as at least 3-5 years experience in a similar r
• oleBusiness fluent in Polish and English langua
• gesAn entrepreneurial approach and passion for technology with excellent communication ski
• llsA team player with a drive to connect to oth
• ersWith your strong analytical abilities you use data and facts for decision making, measuring success and minimizing ri
• sksWith your hands-on mentality you take on problems and find efficient soluti
• onsExperience with Google tools and PM-Software is a nice-to-h
• aveYou are open to travel up to maximum 20% of your t

ime
We of

• fer: Contract of employ
• ment 2 days paid leave per year for voluntee ring
• Diverse sports and health offerings - like Multisport or prepaid sport/lunch card
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resou rces
• Access to the employee shares program
• We offer peer-to-peer performance reviews twice a year
• Support from an international team of experts; mentoring and professional development opportuni ties
• Learn and develop through our extensive training plat

form
We encourage everyone to apply regardless of gender, age, ethnic background, sexual orientation, gender identity, disability, or any other individual differe

nces.