Service Catalog Manager (f/m/x)

Sii Poland; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a Service Catalog Manager to join the ServiceNow Competency Center in Kraków. You will manage end-to-end delivery of new catalog items, collaborating with requestors, stakeholders, and technical teams to ensure user-friendly solutions that align with business needs.

You will gather requirements, design workflows, and coordinate the release process, ensuring smooth Jira tracking and effective release coordination. Fluency in English and Poland residency are required.

Qualifications

• Minimum 3 years of experience with ServiceNow in Service Catalog Management or ITSM.
• Strong communication skills to clearly present ideas and articulate end-user experiences.
• Creative and analytical mindset with strong attention to detail for designing workflows and logical action sequences.
• Experience working with Jira and supporting release coordination.
• Fluent English and residency in Poland.

Responsibilities

• Gather, analyze, and refine requirements for new catalog items in collaboration with requestors.
• Design and propose effective catalog solutions, including workflows and process sequences, to meet business needs.
• Maintain clear and proactive communication with stakeholders throughout the delivery lifecycle.
• Coordinate the full release process, including Jira tracking, development support, testing, UAT, defect management, and production release.
• Prioritize and manage multiple requests simultaneously while maintaining quality and attention to detail.

Skills

Communication skills

Analytical mindset

Attention to detail

Prioritization

English fluency

Tools

ServiceNow

Jira

Job description

We are looking for a Service Catalog Manager to join our ServiceNow Competency Center and manage the end-to-end delivery of new catalog items in ServiceNow. In this role, you will work closely with requestors, stakeholders, and technical teams to ensure that catalog solutions are user-friendly and aligned with business needs. You will be responsible for gathering requirements, designing workflows, and coordinating the release process.

If you have a passion for IT service management and enjoy creating effective solutions, we invite you to apply.

Your tasks

• Gathering, analyzing, and refining requirements for new catalog items in collaboration with requestors
• Designing and proposing effective catalog solutions, including workflows and process sequences, to meet business needs
• Maintaining clear and proactive communication with stakeholders throughout the delivery lifecycle
• Coordinating the full release process, including Jira tracking, development support, testing, UAT, defect management, and production release
• Prioritizing and managing multiple requests simultaneously while maintaining quality and attention to detail

Requirements

• Minimum 3 years of experience with ServiceNow, specifically in Service Catalog Management or IT Service Management (ITSM)
• Strong communication skills to clearly present ideas and articulate expected end-user experiences
• Creative and analytical mindset with strong attention to detail for designing workflows and logical action sequences
• Experience working with Jira and supporting release coordination
• Ability to prioritize workload and manage multiple requests effectively
• Fluent English
• Residency in Poland

Job no. JOB-RMB94

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care