ServiceNow Architect - banking (f/m/x)

Sii Poland; Łódź; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open and accessible management

Job summary

Sii Poland is seeking a ServiceNow Architect to lead a multi-module ServiceNow platform for an international financial organization. You will guide a team of three developers and collaborate directly with the Platform Owner and Business Analyst Lead.

This role requires strong technical leadership, weekly on-site presence in Warsaw, and occasional travel to Switzerland to drive scalable design and best practices across ITSM, CMDB/CSDM, IRM/GRC, CSM, and HRSD.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field or equivalent practical experience.
• Minimum 8 years of ServiceNow architecture and management experience.
• Proven experience leading development teams and managing people.
• Deep understanding of multi-module ServiceNow environments (ITSM, CSM, Risk, Privacy).
• Ability to design scalable solutions and maintain architectural integrity across the platform.
• Expertise in technical standards and best practices in ServiceNow.
• Fluent Polish and English; residency in Poland.

Responsibilities

• Design target architecture and ensure platform consistency.
• Provide technical leadership for a team of three ServiceNow Developers.
• Collaborate with Platform Owner and Business Analyst Lead.
• Make technical decisions on configuration, customization, integration and data models.
• Define development standards and scalability practices.
• Conduct technical reviews of solutions prepared by Developers.
• Design cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related capabilities.
• Ensure adherence to ServiceNow best practices and minimize unnecessary customization.

Skills

ServiceNow architecture

Technical leadership

ITSM

CMDB

CSDM

Integrations

Data modeling

Team leadership

Education

CS degree

Tools

ServiceNow Studio

APIs

Job description

We are looking for a ServiceNow Architect to join a large, strategic project aimed at building a multi-module ServiceNow platform for an international financial organization. You will lead a team of three developers and collaborate directly with the Platform Owner and Business Analyst Lead. This role requires a strong technical leadership, presence in the office in Warsaw once a week, and occasional travel to Switzerland. If you are passionate about designing scalable solutions and driving best practices in ServiceNow, this opportunity may be the right fit for you.

Your tasks

• Designing the target architecture of the solution and ensuring the consistency of the entire platform
• Providing technical leadership for a team of three ServiceNow Developers
• Collaborating directly with the Platform Owner and Business Analyst Lead
• Making technical decisions regarding configuration, customization, integration, and data models
• Defining development standards and ensuring the scalability of the solution
• Conducting technical reviews of solutions prepared by Developers
• Designing cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns
• Ensuring adherence to ServiceNow best practices and minimizing unnecessary customization

Requirements

• Bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience
• Minimum 8 years of experience in ServiceNow architecture and management
• Proven experience in leading development teams and managing people
• Deep understanding of multi-module ServiceNow environments, including ITSM, CSM, Risk, and Privacy
• Ability to design scalable solutions and maintain architectural integrity across the platform
• Expertise in technical standards and best practices in ServiceNow
• Fluent Polish and English
• Residency in Poland

Nice to have

• Experience with AI development within ServiceNow project

Job no. JOB-JPPVY

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care