Senior Warehouse Operation Specialist I (Control Tower Product Analysis)

SHEIN; Kąty Wrocławskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Life and health insurance – Nationale…

Multisport card

Lunch for 1 PLN

30% discount for SHEIN products

Free parking spots

Company benefit fund

Employee referral program

Team building activities

Job summary

SHEIN in Poland is seeking an experienced Senior Warehouse Operation Specialist I (Control Tower Product Analysis). You will own the business side of Control Tower tools, collect user needs, analyze usage, and prioritize improvements to solve operational problems.

Responsibilities include gathering requirements, shaping user stories, and coordinating with IT and BI teams to enhance dashboards and workflows. This role emphasizes collaboration and data-driven decisions.

Qualifications

• Experience in product analysis, business analysis, operations technology, reporting, or process improvement.
• Understanding of warehouse, fulfilment, supply chain, transport, or network operations.
• Experience working with dashboards, reporting tools, operational data, and user requirements.
• Ability to write clear business requirements, user stories, and acceptance criteria.
• Strong Excel skills; Power BI, SQL, Jira, Confluence, Tableau, or similar tools are advantageous.
• Good communication skills and confidence working with both operational and technical teams.
• Professional English proficiency.

Responsibilities

• Gather requirements from Control Tower users, Flow Leads, WH Managers, Operations teams, and support functions.
• Analyze how dashboards, reports, alerts, and escalation tools are used in daily operations.
• Identify user pain points, reporting gaps, manual workarounds, and missing decision-support capabilities.
• Define user stories, business requirements, acceptance criteria, and operational success measures.
• Support prioritization of product improvements together with the Product Owner, Control Tower Lead, IT, and BI teams.
• Monitor the impact of implemented improvements on productivity, response time, stability, and service performance.
• Support user acceptance testing and validate whether delivered solutions meet operational requirements.
• Maintain product documentation, process documentation, release notes, and training materials.
• Coordinate feedback loops between operational users and technical delivery teams.
• Recommend improvements to dashboards, alert logic, escalation workflows, and operational decision-support tools.

Skills

Excel

Power BI

SQL

Jira

Confluence

Tableau

Tools

Jira

Confluence

Tableau

Job description

Are you looking for an exciting new move in your career? SHEIN (www.sheingroup.com) is an international online fashion retailer that’s in an exciting new phase of our continued growth!

If you like to work fast, collaboratively and understand the true value of idea generation with a ‘customer first’ mentality - you’re on your way to being a right fit for us.

As a fast growing business with an immediate need to innovatively build out our talent infrastructure, we’re looking for a dynamic professional who is keen to work in an agile and evolving business environment. There’s work, and then there’s the work you’re passionate about.

The kind of work that’s an extension of who you are. That’s the work we do at SHEIN.

Our values consist of putting the customer first, going all out, acting and adapting, continuous learning & innovating and encouraging synergy & collaboration at all levels within the business.

Come shine at SHEIN and join our growth story!

We are currently seeking an experienced Senior Warehouse Operation Specialist I (Control Tower Product Analysis) to join our team in Poland. The Senior Warehouse Operation Specialist I - Control Tower Product Analysis owns the business side of Control Tower tools, dashboards, alerts, and digital workflows. This role is called to collect user needs, analyze product usage and operational outcomes, prioritize improvements, and ensure that Control Tower solutions solve real operational problems.

Job Responsibilities:

• Gather requirements from Control Tower users, Flow Leads, WH Managers, Operations teams, and support functions.
• Analyze how dashboards, reports, alerts, and escalation tools are used in daily operations.
• Identify user pain points, reporting gaps, manual workarounds, and missing decision-support capabilities.
• Define user stories, business requirements, acceptance criteria, and operational success measures.
• Support prioritization of product improvements together with the Product Owner, Control Tower Lead, IT, and BI teams.
• Monitor the impact of implemented improvements on productivity, response time, stability, and service performance.
• Support user acceptance testing and validate whether delivered solutions meet operational requirements.
• Maintain product documentation, process documentation, release notes, and training materials.
• Coordinate feedback loops between operational users and technical delivery teams.
• Recommend improvements to dashboards, alert logic, escalation workflows, and operational decision-support tools.

Job Requirements:

• Experience in product analysis, business analysis, operations technology, reporting, or process improvement.
• Understanding of warehouse, fulfilment, supply chain, transport, or network operations.
• Experience working with dashboards, reporting tools, operational data, and user requirements.
• Ability to write clear business requirements, user stories, and acceptance criteria.
• Strong Excel skills; Power BI, SQL, Jira, Confluence, Tableau, or similar tools are advantageous.
• Good communication skills and confidence working with both operational and technical teams.
• Professional English proficiency.

What we offer:

• Full-time employment contract (1st – 3 months, 2nd – 1 year, 3rd – unlimited);
• Opportunities for development in the organization (twice a year – windows for promotion pass);
• Annual bonus (from one to three monthly salaries - depending on the personal performance, company performance and on the position);
• Access to company training and learning platform.
• Life and health insurance – Nationale Nederlanden;
• Multisport card;
• Lunch for 1 PLN (available both meat and vegetarian versions);
• 30% discount for SHEIN products;
• Free parking spots;
• Company benefit fund;
• Employee referral program;
• Multiple teambuilding activities.

Please note that pay information, including salary bands, will be shared with candidates upon invitation to the first interview.

Please note that the final salary offered within the stated range will be determined following a thorough assessment of a candidate's overall profile, including but not limited to qualifications for the role, technical and soft skills, and level of experience.