Control Tower Specialist (Warehouse)

SHEIN; Kąty Wrocławskie; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care (Luxmed)

Life & health insurance (Nationale-Ned

Multisport card

Subsidized lunches (1 PLN)

Free parking

Company benefit fund

Employee referral program

Team-building activities

Job summary

SHEIN is hiring for an operations role focused on warehouse and network risk management, escalations, and data-driven decision support. The candidate will coordinate across warehouses, Flow teams, and IT, ensuring timely actions and clear incident handling.

Requirements include experience in warehouse/logistics coordination, strong Excel reporting, and professional English. The role offers on-site work with comprehensive benefits and shift patterns as described.

Qualifications

• Experience in warehouse operations, logistics, fulfilment, transport, or supply chain coordination.
• Strong ability to work with real-time operational data and make structured recommendations.
• Good Excel and reporting skills; Power BI or similar tools are advantageous.
• Professional English proficiency.

Responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, and recommended actions.
• Support live incident management and maintain communication until operations restore stability.
• Review testing requests and confirm scope, risks, rollback plans, monitoring, and stop criteria.
• Support selection of testing windows based on volume, staffing, backlog, and priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting and escalation processes.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Skills

Warehouse operations

Logistics

Fulfillment

Transport

Supply chain

Planning

Operational coordination

Tools

Excel

Power BI

Job description

Are you looking for an exciting new move in your career? SHEIN is a global online fashion and lifestyle retailer, offering SHEIN-branded apparel and products from a global network of vendors, all at affordable prices. SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally. Join SHEIN and be the future!

To learn more about SHEIN, follow us at sheingroup.com

Key Responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.
• Support live incident management and maintain communication until operations return to a stable condition.
• Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.
• Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Requirements

• Experience in warehouse operations, logistics, fulfilment, transport, supply chain, planning, or operational coordination.
• Strong ability to work with real-time operational data and make structured recommendations.
• Understanding of warehouse workflow, capacity constraints, replenishment, picking, packing, shipping, and transport dependencies.
• Experience with incidents, escalations, operational monitoring, or change coordination is preferred.
• Good Excel and reporting skills; Power BI or similar tools are advantageous.
• Strong written and verbal communication skills.
• Ability to work calmly under pressure and manage several priorities at the same time.
• Professional English proficiency.

Working hours:

Sun. - Wed. - Day Shift - 6:00 - 16:45

Sun. - Wed. - Night Shift - 18:00 - 4:45

Wed. - Sat. - Day Shift - 6:00 - 16:45

Wed. - Sat. - Night Shift - 18:00 - 4:45

After each shift there are 3 days off.

• Private medical care at Luxmed
• Fully employer-funded life & health insurance at Nationale-Nederlander
• Multisport card
• Subsidized lunches for 1 PLN (meat, vegetarian, or Chinese options)
• Free parking
• Company benefit fund
• Employee referral program
• Multiple team-building activities throughout the year