Senior Control Tower Product Analyst – Warehouse Ops

SHEIN; Kąty Wrocławskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Life and health insurance – Nationale…

Multisport card

Lunch for 1 PLN

30% discount for SHEIN products

Free parking spots

Company benefit fund

Employee referral program

Team building activities

Job summary

SHEIN in Poland is seeking an experienced Senior Warehouse Operation Specialist I (Control Tower Product Analysis). You will own the business side of Control Tower tools, collect user needs, analyze usage, and prioritize improvements to solve operational problems.

Responsibilities include gathering requirements, shaping user stories, and coordinating with IT and BI teams to enhance dashboards and workflows. This role emphasizes collaboration and data-driven decisions.

Qualifications

• Experience in product analysis, business analysis, operations technology, reporting, or process improvement.
• Understanding of warehouse, fulfilment, supply chain, transport, or network operations.
• Experience working with dashboards, reporting tools, operational data, and user requirements.
• Ability to write clear business requirements, user stories, and acceptance criteria.
• Strong Excel skills; Power BI, SQL, Jira, Confluence, Tableau, or similar tools are advantageous.
• Good communication skills and confidence working with both operational and technical teams.
• Professional English proficiency.

Responsibilities

• Gather requirements from Control Tower users, Flow Leads, WH Managers, Operations teams, and support functions.
• Analyze how dashboards, reports, alerts, and escalation tools are used in daily operations.
• Identify user pain points, reporting gaps, manual workarounds, and missing decision-support capabilities.
• Define user stories, business requirements, acceptance criteria, and operational success measures.
• Support prioritization of product improvements together with the Product Owner, Control Tower Lead, IT, and BI teams.
• Monitor the impact of implemented improvements on productivity, response time, stability, and service performance.
• Support user acceptance testing and validate whether delivered solutions meet operational requirements.
• Maintain product documentation, process documentation, release notes, and training materials.
• Coordinate feedback loops between operational users and technical delivery teams.
• Recommend improvements to dashboards, alert logic, escalation workflows, and operational decision-support tools.

Skills

Excel

Power BI

SQL

Jira

Confluence

Tableau

Tools

Jira

Confluence

Tableau

Job description

SHEIN in Poland is seeking an experienced Senior Warehouse Operation Specialist I (Control Tower Product Analysis). You will own the business side of Control Tower tools, collect user needs, analyze usage, and prioritize improvements to solve operational problems.

Responsibilities include gathering requirements, shaping user stories, and coordinating with IT and BI teams to enhance dashboards and workflows. This role emphasizes collaboration and data-driven decisions.