Senior TM1 & Cognos Cloud Support Engineer

Persistent Systems Limited

Kraków

Hybrid

PLN 90,000 - 150,000

Full time

8 days ago

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Benefits offered by this job

Hybrid work

Professional development

Tuition reimbursement

Competitive salary and benefits

Insurance coverage

Job summary

Persistent is seeking a Level 2 (L2) Support Engineer to join our Krakow team, providing second-line support for IBM Planning Analytics (TM1 engine) and Cognos Controller on Cloud. You will resolve model, calculation, data-load, and access incidents within SLA, leveraging ITIL incident handling and FP&A/consolidation knowledge.

The role emphasizes troubleshooting TM1 issues, data-load validation, PAW/Cognos access management, and meticulous documentation, with opportunities for growth within a

Qualifications

Proficiency in TM1 rules & feeders.
Experience with TI scripting.
Familiarity with PAW/PAX.
Strong knowledge of MDX.
Basic SQL knowledge.
Experience in finance domain (FP&A/consolidation).
Incident Handling experience.

Responsibilities

Triage and resolve TM1 cube, rule/feeder, and TI process failures.
Investigate data-load, currency-translation, and reconciliation errors during planning and close cycles.
Manage user access, security groups, and roles in Planning Analytics Workspace (PAW) and Cognos Controller.
Document root causes, maintain runbooks, and escalate engine defects to Level 3 (L3) / IBM Support.

Skills

TM1 rules & feeders

TI scripting

PAW/PAX

MDX

SQL

FP&A/consolidation

Incident Handling

Job description

The role emphasizes troubleshooting TM1 issues, data-load validation, PAW/Cognos access management, and meticulous documentation, with opportunities for growth within a

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