Senior Telecom Billing Operations Specialist

GlobalLogic Inc.; Kraków; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Empowering Projects

Empowering Growth

Diversity & Inclusion

Career Development

Comprehensive Benefits

Flexible Opportunities

Job summary

GlobalLogic Inc. in Krakow, Poland is seeking an experienced Bill Cycle Operations professional to manage end-to-end telecom billing cycles. You will coordinate activities, monitor results, resolve issues, and ensure timely bill generation according to calendars.

The ideal candidate has 7+ years in telecom billing operations, strong knowledge of billing processes, batch scheduling, and experience with Amdocs products. Rotational shifts may apply.

Qualifications

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
• Strong understanding of telecom billing processes, billing calendars, and production billing operations.
• Experience handling high-volume billing cycles in a production environment.
• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.
• Good communication and stakeholder-management skills.

Responsibilities

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation. Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.
• Validate completion of critical billing processes and ensure all required jobs are executed successfully.
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.
• Ensure all operational activities are completed within agreed SLA and billing timelines.
• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.
• Support production billing releases, month-end activities, and critical billing events.
• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.
• Ensure adherence to defined operational controls, audit requirements, and compliance procedures.
• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.

Skills

Billing Revenue Assurance

Billing Solutions

Billing systems

Oracle

Shell-Scripting

SQL

Tools

Amdocs products

Job description

GlobalLogic Inc. in Krakow, Poland is seeking an experienced Bill Cycle Operations professional to manage end-to-end telecom billing cycles. You will coordinate activities, monitor results, resolve issues, and ensure timely bill generation according to calendars.

The ideal candidate has 7+ years in telecom billing operations, strong knowledge of billing processes, batch scheduling, and experience with Amdocs products. Rotational shifts may apply.