Senior Telecom Billing Operations Lead (24x7)

GlobalLogic; Kraków; Sur place; PLN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Relocation options

Rotation opportunities

Diversity & inclusion

Résumé du poste

GlobalLogic is seeking an experienced Bill Cycle Operations professional to lead end-to-end telecom billing cycles, monitor execution, and ensure timely bill generation within defined calendars.

You will coordinate with multiple teams during critical billing windows, handle high-volume cycles, and contribute to automation and process optimization while working in a 24x7 production environment.

Qualifications

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
• Strong understanding of telecom billing processes, billing calendars, and production billing operations.
• Experience handling high-volume billing cycles in a production environment.
• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.
• Experience with Amdocs products.

Responsabilités

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation. Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.
• Validate completion of critical billing processes and ensure all required jobs are executed successfully.
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.
• Ensure all operational activities are completed within agreed SLA and billing timelines.
• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.
• Support production billing releases, month-end activities, and critical billing events.
• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.
• Ensure adherence to defined operational controls, audit requirements, and compliance procedures.
• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.

Connaissances

Bill Cycle Operations

End-to-end execution

Stakeholder management

Communication skills

Shell scripting

Batch processing

Cross-team coordination

Outils

Amdocs

Job scheduling tools

Description du poste

GlobalLogic is seeking an experienced Bill Cycle Operations professional to lead end-to-end telecom billing cycles, monitor execution, and ensure timely bill generation within defined calendars.

You will coordinate with multiple teams during critical billing windows, handle high-volume cycles, and contribute to automation and process optimization while working in a 24x7 production environment.