Telecom Billing | Bill Cycle | Operations | Professional IRC307216

GlobalLogic; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Relocation options

Rotation opportunities

Diversity & inclusion

Job summary

GlobalLogic is seeking an experienced Bill Cycle Operations professional to lead end-to-end telecom billing cycles, monitor execution, and ensure timely bill generation within defined calendars.

You will coordinate with multiple teams during critical billing windows, handle high-volume cycles, and contribute to automation and process optimization while working in a 24x7 production environment.

Qualifications

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
• Strong understanding of telecom billing processes, billing calendars, and production billing operations.
• Experience handling high-volume billing cycles in a production environment.
• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.
• Experience with Amdocs products.

Responsibilities

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation. Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.
• Validate completion of critical billing processes and ensure all required jobs are executed successfully.
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.
• Ensure all operational activities are completed within agreed SLA and billing timelines.
• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.
• Support production billing releases, month-end activities, and critical billing events.
• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.
• Ensure adherence to defined operational controls, audit requirements, and compliance procedures.
• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.

Skills

Bill Cycle Operations

End-to-end execution

Stakeholder management

Communication skills

Shell scripting

Batch processing

Cross-team coordination

Tools

Amdocs

Job scheduling tools

Job description

Description

We are looking for an experienced Bill Cycle Operations professional responsible for end-to-end execution and monitoring of telecom billing cycles. The role involves coordinating bill-cycle activities, validating execution results, identifying and resolving issues, and ensuring timely and accurate bill generation as per defined schedules and operational controls.

Requirements

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.


• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.


• Strong understanding of telecom billing processes, billing calendars, and production billing operations.


• Experience handling high-volume billing cycles in a production environment.


• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.


• Previous experience with Amdocs products


• Strong experience in coordinating with multiple technical and business teams during critical billing windows.


• Good understanding of batch processing, job scheduling, production support, and operational workflows.


• Experience working in 24×7 production/billing operations or rotational shifts


• Good communication and stakeholder-management skills.

Preferred Skills

• Experience with telecom Billing & Billing Cycle


• Knowledge of SQL/Oracle for operational validation and data investigation.


• Strong experince on shell scripting


• Strong hands on for handling/driving working bridge for job failures


• Experience with scheduling/monitoring tools and production job management.


• Understanding of telecom products, rating, charging, invoicing, adjustments, and billing interfaces.


• Experience with SOX controls, audit requirements, and billing operational controls is an advantage.


• Exposure to automation of bill-cycle monitoring and operational activities is preferred.

Job responsibilities

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.


• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation.Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.


• Validate completion of critical billing processes and ensure all required jobs are executed successfully.


• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.


• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.


• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.


• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.


• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.


• Ensure all operational activities are completed within agreed SLA and billing timelines.


• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.


• Support production billing releases, month-end activities, and critical billing events.


• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.


• Ensure adherence to defined operational controls, audit requirements, and compliance procedures.


• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.