End-to-End Telecom Billing Operations Lead

Hitachi, Ltd.; Kraków; Hybrid; PLN 450,000 - 600,000; Full time

Job summary

GlobalLogic is seeking an experienced Bill Cycle Operations professional to lead end-to-end telecom billing cycles, monitor execution, and ensure accurate bill generation according to defined schedules. You will coordinate with cross-functional teams, validate results, and drive issue resolution in a 24x7 production environment.

The role requires strong knowledge of billing processes, calendars, and batch operations, with experience in high-volume cycles and SOX controls considered advantageous.

Qualifications

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
• Strong understanding of telecom billing processes, billing calendars, and production billing operations.
• Experience handling high-volume billing cycles in a production environment.
• Experience with batch processing, job scheduling, production support, and operational workflows.
• Experience with SOX controls, audit requirements, and billing operational controls is an advantage.

Responsibilities

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation; monitor billing jobs and dependencies.
• Validate completion of critical billing processes and ensure all required jobs are executed successfully.
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
• Identify, analyze, and coordinate resolution of bill-cycle execution failures and processing exceptions.
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
• Perform restart/recovery activities for failed jobs in accordance with procedures.
• Ensure all operational activities are completed within SLA and billing timelines.
• Maintain detailed execution logs, checklists, and cycle-wise documentation.

Skills

Billing operations

Telecom billing calendars

Stakeholder management

Batch processing

Production support

Issue resolution

Amdocs experience

Tools

Amdocs

SQL

Oracle

Shell scripting

Job scheduling tools

Job description

GlobalLogic is seeking an experienced Bill Cycle Operations professional to lead end-to-end telecom billing cycles, monitor execution, and ensure accurate bill generation according to defined schedules. You will coordinate with cross-functional teams, validate results, and drive issue resolution in a 24x7 production environment.

The role requires strong knowledge of billing processes, calendars, and batch operations, with experience in high-volume cycles and SOX controls considered advantageous.