Senior Supply Chain Customer Experience Associate

PepsiCo Inc.; Kraków; Hybrid; PLN 67,000 - 82,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive benefits package

Job summary

PepsiCo Deutschland GmbH in Kraków is seeking an Order Management Specialist to support the Supply Chain team with order capture, validation, and fulfillment. You will coordinate with sales, perform stock checks, manage deliveries, and handle returns, ensuring accurate pricing and timely communication with customers.

The role requires at least 1 year in customer order management, strong Excel skills, and proficiency in English; Turkish is a plus.

Qualifications

• University degree.
• Proficiency in English and Turkish.
• Experience in a similar role is a plus.
• At least 1 year in customer order management.

Responsibilities

• Capture and process standard orders from sales.
• Check pricing and optimize logistics.
• Perform stock checks and coordinate ATP.
• Coordinate with call center and departments to resolve issues.
• Handle returns and delivery scheduling.
• Maintain customer communication and issue resolution.

Skills

Analytical skills

Communication skills

Results oriented

Multitasking

Education

University degree

Tools

Excel

Office package

Job description

PepsiCo Deutschland GmbH in Kraków is seeking an Order Management Specialist to support the Supply Chain team with order capture, validation, and fulfillment. You will coordinate with sales, perform stock checks, manage deliveries, and handle returns, ensuring accurate pricing and timely communication with customers.

The role requires at least 1 year in customer order management, strong Excel skills, and proficiency in English; Turkish is a plus.