Dynamic Supply Chain Customer Liaison Senior Associate

PepsiCo; Kraków; On-site; PLN 67,000 - 82,000; Full time

Job summary

PepsiCo in Kraków is seeking an experienced Customer Order Management assistant to support the supply chain team with order entry, fulfillment and customer communication. This role collaborates with field SC actions and supports training programs while ensuring smooth cross-department coordination.

The position requires strong Excel skills, solid English and Turkish proficiency, and at least 1 year in a customer order management role.

Qualifications

• University degree is required.
• Proficiency in English and Turkish.
• Minimum 1 year experience in customer order management.
• Strong stakeholder management and alignment with external customer needs.

Responsibilities

• Handle order management and fulfilment with sales teams.
• Coordinate with 3PL and transport for order status.
• Perform stock checks and confirm quantities with supply planning.
• Communicate proactive out-of-stock updates to customers.
• Manage returns and coordinate with warehouse and customer.
• Liaise between call center and departments to resolve issues.

Skills

English proficiency

Turkish proficiency

Analytical skills

Excel

Office package

Multitasking

Education

University degree

Job description

PepsiCo in Kraków is seeking an experienced Customer Order Management assistant to support the supply chain team with order entry, fulfillment and customer communication. This role collaborates with field SC actions and supports training programs while ensuring smooth cross-department coordination.

The position requires strong Excel skills, solid English and Turkish proficiency, and at least 1 year in a customer order management role.