Senior Shop Assistant

Cari; Szczecin; Hybrid; PLN 42,000 - 54,000; Full time

Job summary

adidas Store in Szczecin, Poland seeks a customer-focused Retail Associate to contribute to meeting store targets and delivering the adidas brand experience. You will serve customers, replenish shelves, and support team training to strengthen product knowledge and sales skills.

The role emphasizes advanced selling techniques, teamwork, and maintaining an inviting shopping environment in a fast-paced retail setting.

Qualifications

• Minimum 6 months’ work experience in a sports/fashion retail environment with advanced selling experience.
• Basic numeracy and literacy and advanced verbal communication skills.

Responsibilities

• Meet or exceed store targets by using available resources.
• Identify improvement opportunities and communicate suggestions to management.
• Model excellent customer service and enhance Brand experience through advanced selling techniques.
• Share experience and train selected team members to improve service skills.
• Drive sales and customer loyalty through category knowledge and enthusiasm for the Brand.
• Guide and train teammates on core and seasonal product knowledge.
• Maintain an appealing, easy-to-shop store environment with visual merchandising and housekeeping standards.
• Ensure compliance with policies for a safe shopping and working environment.
• Assist with deliveries and replenishment to keep products available.
• Complete sales transactions accurately and securely.
• Minimize loss by staying vigilant on the sales floor.
• Collaborate with team members to meet or exceed store goals.
• Support colleagues when needed and seize learning opportunities for development and performance.

Skills

Polish

English

Customer service

Sales techniques

Brand knowledge

Team training

Job description

PURPOSE & IMPACT ON ORGANIZATION:

Contributes to meeting or exceeding store sales and KPI targetsby:

• -Building an emotional connection with customers and living the Brand Values


• -Serving and selling to customers and conscientiously executing store operations


• -Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

• -Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store


• -Identifies improvement opportunities and communicates suggestions to store management to drive commercial success


• -Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model


• -Shares his/her customer service experience and trains selected team members to fine-tune their service skills


• -Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category


• -Guides and trains selected members of the team on basic core and seasonal product knowledge


• -Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards


• -Complies with store policies and procedures to maintain a safe shopping and working environment


• -Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor


• -Completes sales transactions quickly and accurately while adhering to cash protection procedures


• -Minimizes loss by actively maintaining sales floor awareness while serving customers


• -Collaborates productively and respectfully with team members to meet or exceed store goals


• -Makes himself/herself available to support other team members when needed


• -Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• -Fluent speaker ofPolishand intermediate speaker of English


• -Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• -Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding


• -Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)