Senior Shop Assistant

adidas; Szczecin; On-site; PLN 33,000 - 58,000; Full time

Job summary

adidas is seeking a customer-facing retail teammate in Szczecin to help drive store performance and deliver brand experiences. You will engage with customers, apply product knowledge, and support everyday store operations to ensure a smooth shopping journey.

Responsibilities include meeting sales targets, replenishing stock, assisting with visual merchandising, and collaborating with the team to enhance customer loyalty through expert service and brand engagement.

Qualifications

• Polish fluency and English at an intermediate level are required.
• Retail and customer service competencies in a fashion/sports environment preferred.

Responsibilities

• Meet or exceed store sales and KPI targets by building relationships with customers and applying Brand Values.
• Provide excellent customer service and assist with store operations and merchandising to maintain an appealing shopping environment.
• Share knowledge with team members and train others to improve service skills and product knowledge.
• Contribute to stock replenishment, deliveries, and cash handling following store policies.

Skills

Polish language

English language

Job description

Purpose & Impact On Organization

Contributes to meeting or exceeding store sales and KPI targets by:

• Building an emotional connection with customers and living the Brand Values
• Serving and selling to customers and conscientiously executing store operations
• Using his/her expertise and experience to provide feedback and support to selected team members

Key Responsibilities

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares his/her customer service experience and trains selected team members to fine-tune their service skills
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected members of the team on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
• Complies with store policies and procedures to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by actively maintaining sales floor awareness while serving customers
• Collaborates productively and respectfully with team members to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Knowledge, Capabilities And Experience

• Fluent speaker of Polish and intermediate speaker of English
• Advanced Retail Professional Competencies

Minimum Qualifications

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.