Senior Retail Associate: Drive Sales & Brand Experience

adidas; Wrocław; Hybrid; PLN 39,000 - 54,000; Part time

Job summary

adidas in Wrocław is seeking a customer-focused retail associate to help meet store sales targets and contribute to a positive Brand experience. You will engage customers, demonstrate product knowledge, and support shop-floor operations with energy and professionalism.

You will train teammates, apply advanced selling techniques, and maintain an attractive store environment. Polish fluency with English at an intermediate level is expected, along with a minimum 6 months in sports/fashion retail.

Qualifications

• Minimum 6 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills

Responsibilities

• Is aware of store targets and actively works to meet or exceed these by using all resources available inside and outside of the store
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Shares customer service experience and trains selected team members to refine their service skills
• Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
• Guides and trains selected team members on basic core and seasonal product knowledge
• Maintains an appealing, easy-to-shop environment by executing visual merchandising and housekeeping standards
• Complies with store policies to maintain a safe environment
• Ensures product offers are available by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Minimizes loss by maintaining sales floor awareness while serving customers
• Collaborates with team members to meet or exceed store goals
• Makes himself/herself available to support others
• Communicates a desire to learn and seizes opportunities for development and performance

Skills

Customer service

Sales skills

Product knowledge

Communication

Job description

adidas in Wrocław is seeking a customer-focused retail associate to help meet store sales targets and contribute to a positive Brand experience. You will engage customers, demonstrate product knowledge, and support shop-floor operations with energy and professionalism.

You will train teammates, apply advanced selling techniques, and maintain an attractive store environment. Polish fluency with English at an intermediate level is expected, along with a minimum 6 months in sports/fashion retail.