Deputy Store Manager

Adidas; Województwo pomorskie; On-site; PLN 60,000 - 90,000; Full time

Job summary

adidas Poland is looking for an experienced Store Supervisor who can drive sales, lead a high-performing team, and ensure best-in-class in-store experience. You will collaborate with the Store Manager to maximize profitability and customer satisfaction on a daily basis.

In this role you will schedule staff, coach on product knowledge, supervise visual standards and omnichannel initiatives, and uphold our policies.

Qualifications

• Minimum 18 months in sports/fashion retail (customer- and commercial-focused).
• Minimum 12 months supervisory/team-leader experience.
• Intermediate numeracy and literacy; advanced verbal communication.
• Fluent in English.

Responsibilities

• Support Store Manager with the commercial success of the Store.
• Lead service standards and coach the team on the sales floor.
• Schedule team to serve customers and drive sales.
• Ensure brand execution and train on product knowledge for the team.
• Lead omnichannel tools and the digital consumer journey in-store.
• Maintain store operations, visuals, housekeeping and KPIs.

Skills

Leadership

Customer service

Verbal communication

Team supervision

English fluency

Job description

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

• Meeting or exceeding store sales and profit targets
• Managing all resources within the store to provide a leading consumer experience
• Driving the proper execution of established policies, procedures, initiatives, and directives KEY RESPONSIBILITIES:
• Support the Store Manager with the commercial success of the Store in the by: -o Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)o Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as neededo Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales flooro Scheduling team to properly serve consumers, drive sales and execute taskso Ensuring the legal and financial integrity of the store
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Ensure in-store Brand execution according to established standards and directives
• Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
• Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
• Lead and coach the store team on all omnichannel related sales tools
• Lead and coach our store team on the digital consumer journey in the store
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Comply with all operational policies and procedures and ensure the store team members also comply
• Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
• Actively maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Implements improvements to operations and processes contributing to the performance of the store
• Ensure all Omni channel services are managed with operational excellence
• Collaborate productively and respectfully with team members
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve your performance
• Complete all applicable training programs and effectively apply the learning on the job
• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve own performance MINIMUM QUALIFICATIONS:
• Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
• A minimum of 12 months of Supervisory/Team Leader experience
• Intermediate numeracy and literacy and advanced verbal communication skills
• fluent in English language

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.