Senior ServiceNow Architect: AI-Driven Transformation Leader

EPAM Systems; Warszawa; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee Stock Purchase Plan with 15%"

English classes

Job summary

EPAM Systems seeks a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will guide architecture, integrations, and governance while collaborating with cloud, data, and AI teams to deliver scalable, impactful platforms.

You’ll mentor engineers, shape AI-enabled workflows, and contribute to knowledge management. Strong English and ServiceNow certifications are highly valued. Hybrid work from Poland is supported.

Qualifications

• 12+ years delivering complex ServiceNow projects across ITSM, ITOM, HRSD, and CSM.
• Deep knowledge of ServiceNow architecture, integrations, and development best practices.
• Excellent written and verbal communication skills in English (B2+).

Responsibilities

• Design and implement ServiceNow solutions that drive business excellence.
• Lead and mentor engineers; manage knowledge base artefacts.
• Collaborate with ServiceNow, partners, and clients to translate needs into scalable architectures.
• Create products and solutions using ServiceNow modules and drive AI-oriented design.
• Set development, integration, and governance standards across engagements.

Skills

ServiceNow

ITSM

ITOM

HRSD

CSM

Leadership

Mentoring

Integrations

Architectural design

Education

ServiceNow CSA

ServiceNow CIS

ServiceNow CAD

Job description

EPAM Systems seeks a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will guide architecture, integrations, and governance while collaborating with cloud, data, and AI teams to deliver scalable, impactful platforms.

You’ll mentor engineers, shape AI-enabled workflows, and contribute to knowledge management. Strong English and ServiceNow certifications are highly valued. Hybrid work from Poland is supported.