Senior ServiceNow CSM Architect – Global Scalable Solutions

Sii Poland; Szczecin; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Contracts with the biggest brands

Profit sharing

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is recruiting a Senior ServiceNow Solution Architect to lead the design and governance of a ServiceNow Customer Service Management implementation for a global pharmaceutical client.

You will define the solution architecture, design scalable solutions, plan integrations, and collaborate with Business Analysts and Developers across multi-country rollouts, ensuring governance compliance and robust documentation.

Qualifications

• Minimum 4 years of experience in a Solution Architect or similar role.
• Strong experience with ServiceNow, including Customer Service Management.
• Solid understanding of Solution Architecture, System Architecture, and Integration Architecture.
• Experience working in Agile delivery environments.
• Knowledge of business process modelling and solution design best practices.
• Familiarity with Governance, Risk & Compliance principles.
• Experience with architectural governance and documentation.
• Strong communication and stakeholder management skills.
• Professional proficiency in English for international collaboration.

Responsibilities

• Define and govern the solution architecture for ServiceNow CSM implementations.
• Design scalable and maintainable solutions aligned with business and technical requirements.
• Define integration approaches between ServiceNow and other enterprise systems.
• Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle.
• Support multi-country rollouts and ensure alignment with architecture standards and governance practices.
• Produce and maintain architectural and technical documentation.

Skills

Solution architecture

Stakeholder management

Communication

Agile delivery

Business process modelling

Governance & compliance

English proficiency

ServiceNow expertise

Integration architecture

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Sii Poland is recruiting a Senior ServiceNow Solution Architect to lead the design and governance of a ServiceNow Customer Service Management implementation for a global pharmaceutical client.

You will define the solution architecture, design scalable solutions, plan integrations, and collaborate with Business Analysts and Developers across multi-country rollouts, ensuring governance compliance and robust documentation.