Senior ServiceNow CSM Architect - Global Rollouts

Sii Poland; Poznań; On-site; PLN 190,000 - 260,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open and accessible management team

Job summary

Sii Poland is seeking a Senior ServiceNow Solution Architect to lead the design and governance of a global ServiceNow Customer Service Management implementation for our pharmaceutical client.

You will define scalable architectures, align with business and technical requirements, and collaborate with Business Analysts, Developers, and stakeholders across delivery lifecycles. English proficiency is essential for international coordination.

Qualifications

• Minimum 4 years of experience in a Solution Architect or similar role.
• Strong experience with ServiceNow, including Customer Service Management.
• Solid understanding of Solution Architecture, System Architecture, and Integration Architecture.
• Experience working in Agile delivery environments.
• Knowledge of business process modelling and solution design best practices.
• Familiarity with Governance, Risk & Compliance principles.
• Experience with architectural governance and documentation.
• Strong communication and stakeholder management skills.
• Professional proficiency in English, enabling effective collaboration with international stakeholders and teams.

Responsibilities

• Define and govern the solution architecture for ServiceNow CSM implementations.
• Design scalable and maintainable solutions aligned with business and technical requirements.
• Define integration approaches between ServiceNow and other enterprise systems.
• Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle.
• Support multi-country rollouts and ensure alignment with architecture standards and governance practices.
• Produce and maintain architectural and technical documentation.

Skills

ServiceNow

CSM

Solution Architecture

Integration Architecture

Agile delivery

Stakeholder management

Documentation

Communication

Job description

Sii Poland is seeking a Senior ServiceNow Solution Architect to lead the design and governance of a global ServiceNow Customer Service Management implementation for our pharmaceutical client.

You will define scalable architectures, align with business and technical requirements, and collaborate with Business Analysts, Developers, and stakeholders across delivery lifecycles. English proficiency is essential for international coordination.