Senior ServiceNow Architect: Enterprise ITSM & GenAI

Sii Poland; Kraków; Hybrid; PLN 210,000 - 300,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland is seeking a ServiceNow Architect to lead enterprise-scale platform development with a focus on architecture, security, and regulatory compliance. You will shape cross-module solutions and establish standards for global ServiceNow architecture.

You will collaborate with stakeholders to govern security and drive automation across ITSM, CMDB, HRSD, IRM/GRC, and CSM, with a hybrid model including Warsaw office days.

Qualifications

• Min. 5 years of experience in the ServiceNow area (architecture / development / implementations).
• Experience designing secure integrations for high compliance environments and in regulated settings.

Responsibilities

• Define and develop the architecture of the ServiceNow platform in line with business strategy.
• Design scalable ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Establish architectural standards, patterns, and documentation; support delivery teams.
• Collaborate with Platform Owner, Product Owner and Enterprise Architect on governance and security.
• Build a cohesive ITSM model and optimize processes through automation.

Skills

ServiceNow architecture

Security design

Cross-module design

Stakeholder collaboration

Education

ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred)

Tools

ServiceNow

Job description

Sii Poland is seeking a ServiceNow Architect to lead enterprise-scale platform development with a focus on architecture, security, and regulatory compliance. You will shape cross-module solutions and establish standards for global ServiceNow architecture.

You will collaborate with stakeholders to govern security and drive automation across ITSM, CMDB, HRSD, IRM/GRC, and CSM, with a hybrid model including Warsaw office days.