Senior ServiceNow Architect: AI-Driven Enterprise Platform

Sii Poland; Warszawa; Hybrid; PLN 210,000 - 270,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a skilled ServiceNow Architect to lead the design and standardization of the platform across ITSM, CMDB, HRSD, IRM/GRC, and CSM. The role focuses on architecture, security, regulatory compliance, and scalable cross-module solutions, with AI (GenAI) and automation opportunities shaping the global platform.

You will collaborate with Platform Owner, Product Owner, and Enterprise Architect to establish standards, governance, and best practices, while guiding teams in delivery

Qualifications

• 5+ years of experience in ServiceNow architecture/development/implementations.
• ServiceNow certifications and experience in regulated environments.
• Experience designing secure integrations for high compliance organizations.
• Very good command of English – minimum B2.
• Willingness to work in a hybrid model: Warsaw-based candidates in-office 3 days/week, others 1 day/week.
• Located in Poland and fluent in Polish.

Responsibilities

• Defining and developing the architecture of the ServiceNow platform in line with business strategy
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery
• Collaborating with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security
• Building a cohesive ITSM model and optimizing processes through automation

Skills

ServiceNow architecture

Cross-module design

Stakeholder collaboration

Automation of processes

Security & compliance

Tools

ServiceNow Platform

Job description

Sii Poland is seeking a skilled ServiceNow Architect to lead the design and standardization of the platform across ITSM, CMDB, HRSD, IRM/GRC, and CSM. The role focuses on architecture, security, regulatory compliance, and scalable cross-module solutions, with AI (GenAI) and automation opportunities shaping the global platform.

You will collaborate with Platform Owner, Product Owner, and Enterprise Architect to establish standards, governance, and best practices, while guiding teams in delivery