Senior ServiceNow Architect — Design & Scale ITSM Solutions

Sii Poland

Bydgoszcz

On-site

PLN 180,000 - 280,000

Full time

14 days+

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Benefits offered by this job

Center of internal trainings

Projects with major brands

Profit sharing

Regular integration events

Job summary

Sii Poland is seeking an experienced ServiceNow Architect to design and implement scalable solutions across ITSM, ITOM, ITAM, HRSD, SecOps, and SPM. You will lead architectural decisions, assess risks, and craft technical designs for complex platforms while aligning with client goals.

The role requires 5+ years in ServiceNow implementations, 2+ years in an Architect role, and strong communication with stakeholders.

Qualifications

Minimum 5 years in ServiceNow implementations and at least 2 years in a ServiceNow Architect role
Strong understanding of ServiceNow platform architecture and products
Proven hands-on experience with at least three ServiceNow modules
Experience in consulting on ITSM tools implementation
Knowledge of other ITSM/BPM tools
Familiarity with PMP, PRINCE2, or Agile
Strong understanding of ITIL principles
Fluency in English (written and spoken)
Strong communication skills and the ability to collaborate with both technical and non-technical stakeholders
Polish residency required

Responsibilities

Designing and implementing solutions on the ServiceNow platform tailored to client needs
Supporting the creation of technical offers and project estimations
Defining optimal technological and architectural solutions
Identifying, predicting, and reporting technical risks in projects
Preparing documentation and presentations, including functional designs, technical specifications, and integration documentation
Collaborating with stakeholders to deliver effective and scalable solutions
Supporting the definition and development of ServiceNow's service strategy