Senior ServiceNow Architect — AI-Driven Transformation

EPAM Systems; Wrocław; Hybrid; PLN 250,000 - 360,000; Full time

Benefits offered by this job

Hybrid by design

Remote within Poland

English classes

Relocation opportunities

Stock Purchase Plan

Health insurance

Multisport

Job summary

EPAM Systems is seeking a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will collaborate across cloud, data, and AI practices to shape intelligent workflows and scalable architectures that elevate client operations.

You will guide engineers, translate client needs into robust architectures, and contribute to EPAM intellectual property.

Qualifications

• 12+ years of delivering complex ServiceNow projects across multiple domains (ITSM, ITOM, HRSD, CSM).
• Deep knowledge of ServiceNow architecture, integrations, and development best practices.
• Strong communication, leadership, and mentoring abilities.

Responsibilities

• Design and implement ServiceNow solutions that enable clients to work smarter and faster.
• Lead and mentor engineers and developers, and manage knowledge-base artefacts.
• Collaborate with partners and clients to translate needs into scalable ServiceNow architectures.
• Create products and solutions using ServiceNow modules and build EPAM IP.
• Set standards for development, integration, and governance; drive AI agenda in ServiceNow projects.
• Support marketing activities and lead internal and external knowledge-sharing events.

Skills

ServiceNow

Architecture

Education

ServiceNow Certifications (CSA, CIS, CAD)

Tools

CSA

CIS

CAD

Job description

EPAM Systems is seeking a Senior ServiceNow Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will collaborate across cloud, data, and AI practices to shape intelligent workflows and scalable architectures that elevate client operations.

You will guide engineers, translate client needs into robust architectures, and contribute to EPAM intellectual property.