Senior ServiceNow Analyst: Process & Requirements Lead

Sii Ukraine LLC; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Sii is seeking an experienced ServiceNow analyst to join a three-person team to build a multi-module platform for an international financial company. You will gather and analyze business requirements, run workshops with stakeholders, translate needs into ServiceNow requirements, and support testing and UAT.

Responsibilities include AS-IS/TO-BE analysis, fit-gap assessment, backlog refinement, and collaboration with developers, BA lead, and architect.

Qualifications

• Minimum 5 years of experience in business analysis in ITSM and CSM
• Knowledge of GRC and privacy compliance
• Ability to conduct workshops and gather requirements
• Experience in process analysis and creating user stories and acceptance criteria
• Knowledge of fit-gap methodology and backlog refinement
• Fluent in Polish and English at least B2
• Willingness to work from the office in Warsaw – at least once a week
• Residence in Poland

Responsibilities

• Gathering and analyzing business and functional requirements
• Conducting workshops with stakeholders
• Analyzing AS-IS processes and designing TO-BE
• Preparing user stories and acceptance criteria
• Translating business needs into requirements for ServiceNow
• Conducting fit-gap analysis against the platform's standard capabilities
• Refining the backlog and clarifying the scope
• Collaborating with Developers, BA Lead, and Architect
• Supporting testing/UAT and verifying business results
• Documenting processes, decisions, assumptions, and dependencies

Skills

Business analysis

Workshop facilitation

Requirements gathering

User stories & acceptance criteria

Backlog refinement

ServiceNow

Tools

ServiceNow

Job description

Sii is seeking an experienced ServiceNow analyst to join a three-person team to build a multi-module platform for an international financial company. You will gather and analyze business requirements, run workshops with stakeholders, translate needs into ServiceNow requirements, and support testing and UAT.

Responsibilities include AS-IS/TO-BE analysis, fit-gap assessment, backlog refinement, and collaboration with developers, BA lead, and architect.