Senior SASE & Prisma Access Engineer (Remote)

Palo Alto Networks, Inc.; Warszawa; Remote; PLN 180.000 - 270.000; Vollzeit

Zusammenfassung

Palo Alto Networks is seeking a Senior Technical Support Engineer specializing in SASE, with a focus on Prisma Access. You will be the technical backbone for enterprise customers, mentoring junior engineers and interfacing with Product Management and Engineering to shape our SASE offerings.

The role operates on a European shift schedule, with remote work flexibility. You will solve complex architectural challenges at the intersection of networking and security, driving enterprise-grade outcomes.

Qualifikationen

• 5+ years in a technical support or systems engineering role
• 2+ years focused on SASE or Cloud Security
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS and Web proxy
• Strong understanding of NGFW, ZTNA, SWG, and CASB
• Proficiency in network and API troubleshooting tools such as Wireshark, MTR, Curl

Aufgaben

• Lead resolution of critical technical issues involving Prisma Access and cloud-managed configurations.
• Debug routing and connectivity issues across hybrid environments with SD-WAN and BGP.
• Perform deep-dive packet and log analysis to provide RCA for high-priority incidents.
• Act as technical point of contact for premium enterprise accounts and ensure SASE deployment aligns with best practices.
• Collaborate with Product Management and Engineering to influence product improvements.
• Manage and optimize security policies within the Prisma environment.
• Create technical docs and lead internal training sessions.

Kenntnisse

Networking fundamentals

Security concepts

Technical troubleshooting

Communication skills

SASE knowledge

Tools

Wireshark

MTR

curl

Jobbeschreibung

Palo Alto Networks is seeking a Senior Technical Support Engineer specializing in SASE, with a focus on Prisma Access. You will be the technical backbone for enterprise customers, mentoring junior engineers and interfacing with Product Management and Engineering to shape our SASE offerings.

The role operates on a European shift schedule, with remote work flexibility. You will solve complex architectural challenges at the intersection of networking and security, driving enterprise-grade outcomes.