Remote Senior Cybersecurity Support Engineer

Palo Alto Networks, Inc.

Warszawa

On-site

PLN 180,000 - 300,000

Full time

14 days+

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Job summary

Palo Alto Networks is seeking a highly skilled Technical Support Engineer to advance customer success in cybersecurity. You will address complex post-sales challenges, analyze multi-factor data, and articulate solutions to both technical and non-technical audiences.

You’ll drive best practices, plan upgrades, and deliver quarterly business reviews with customers across geographies. As a key customer advocate, you will own issues end-to-end, coordinate with Engineering, QA, and cross-functional

Qualifications

Minimum of 7 years of network security experience.
Expertise with TCP/IP, LAN/WAN, routing protocols (BGP, OSPF, EIGRP).
Experience troubleshooting Remote Access VPNs (IPsec, PKI, SSL).
Ability to debug complex networks across OSI layers.

Responsibilities

Deliver expert-level technical assistance to top-tier customers with complex security issues.
Own cases from start to finish, including multi-vendor troubleshooting and root-cause analysis.
Communicate technical solutions to technical and executive stakeholders.
Collaborate with Account, Sales, and Marketing to ensure positive customer experience.
Lead Quarterly Business Reviews and Account Case Reviews with tailored recommendations.