Remote Senior Cybersecurity Support Engineer

Palo Alto Networks

Warszawa

Remote

PLN 120,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Remote work

Travel to client sites

Job summary

Palo Alto Networks is seeking a dynamic Technical Support Engineer to drive customer success in cybersecurity. You will work closely with customers to resolve complex post-sales challenges, performing root cause analyses and crafting tailored remediation plans while communicating clearly to technical and non-technical audiences.

You will partner with cross-functional teams across Sales, Engineering, and QA, share knowledge, and contribute to troubleshooting guides.

Qualifications

BS in Computer Science or equivalent degree/experience.
5+ years in network security or engineering roles.
Experience in multi-vendor environments ( Palo Alto, Cisco, Check Point, etc.).
Strong written and verbal communication skills.

Responsibilities

Deliver expert-level technical assistance to top-tier customers with rapid issue resolution.
Own cases end-to-end: troubleshooting, fault isolation, root cause analysis, and documentation.
Communicate complex technical issues clearly to technical and executive stakeholders.
Collaborate with Account, Sales, and Marketing to ensure a positive customer experience.
Lead QBRs and account reviews, provide recommendations and proactive risk mitigation.