Senior Cybersecurity Support Engineer – Remote

Palo Alto Networks; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Palo Alto Networks is seeking a dynamic Technical Support Engineer to drive customer success in cybersecurity from a remote location. You will address complex post-sale challenges by analyzing data, communicating complex issues clearly, and coordinating with cross-functional teams to implement robust solutions.

You will act as a trusted advisor, delivering proactive reviews, root-cause analyses, and upgrade planning while maintaining secure environments for top-tier clients across geographies.

Qualifications

• Extensive background in network security, LAN/WAN techs and routing protocols (BGP/OSPF).
• Hands-on troubleshooting Remote Access VPN (IPsec, PKI, SSL).
• Deep understanding of packet flow across OSI layers and mixed media networks.
• Knowledge of core networking operations (TCP/UDP, IPv6, NAT).
• Proficiency with network analysis tools like Wireshark and GNS3.
• Familiar with LDAP, TACACS+, RADIUS authentication.

Responsibilities

• Deliver expert-level technical support to top-tier customers with rapid issue resolution.
• Own support cases end-to-end with thorough documentation and multi-vendor troubleshooting.
• Collaborate with Account, Sales, and Marketing teams to improve customer experience.
• Lead root cause analysis, release planning, and quarterly business reviews to mitigate risk.

Skills

Network security

VPN troubleshooting

OSI layer knowledge

Networking protocols

Wireshark

GNS3

Authentication protocols

Stakeholder communication

Education

BS in Computer Science

Tools

Wireshark

GNS3

AWS

Azure

VMware

Job description

Palo Alto Networks is seeking a dynamic Technical Support Engineer to drive customer success in cybersecurity from a remote location. You will address complex post-sale challenges by analyzing data, communicating complex issues clearly, and coordinating with cross-functional teams to implement robust solutions.

You will act as a trusted advisor, delivering proactive reviews, root-cause analyses, and upgrade planning while maintaining secure environments for top-tier clients across geographies.